Discover innovative ways to WOW customers with customer service guru T. Scott Gross, America's expert on "industrial strength showmanship."
Gross may be the only person in America who sould not be disappointed to find his phone number posted in public places and preceded by the message, "for a good time call...!"
Positively Outrageous Service and Showmanshipreveals the secrets of adding personality to any product or service. Plus, you'll learn the three simple steps that cause ordinary people to lend their own personalitites to the sales and marketing of the products and services they offer.
|Publisher:||MasterMedia Publishing Corporation|