Every business depends on processes to deliver on its promises to customers, keep its employees working productively, and stay competitive. Yet, to most business managers, the task of systematically examining and improving administrative processes seems overwhelming, complicated, and mind-numbing.
The good news is you don’t need to be a Six Sigma master or a reengineering whiz to apply BPI to solving your department’s problems and achieving successful results for your company. Written by an experienced process analyst, The Power of Business Process Improvement will teach you how to tackle process improvement work in a bottom-line, straightforward approach. This how-to guide provides a comprehensive roadmap to help you accomplish BPI in ten simple steps, while engaging your colleagues.
Throughout, you’ll find proven techniques, practical tools, handy time estimates, and enlightening scenarios to help you achieve the three major objectives of BPI:
Effectiveness: Does the process produce the desired results? Does it deliver what the customer wants?
Efficiency: Does the process minimize the use of in-house resources and eliminate bureaucracy? Is it easy for employees to follow?
Adaptability: Is the process flexible to changing needs?
With The Power of Business Process Improvement, you’ll be able to identify and prioritize the processes that need fixing, eliminate redundancy and bureaucracy, control costs, reduce errors, delight customers, and give your organization an edge on continuous improvement.
|Product dimensions:||6.30(w) x 9.10(h) x 1.30(d)|
|Age Range:||18 Years|
About the Author
SUSAN PAGE is an experienced business process improvement consultant for the computer, banking, and entertainment industries. She has a Master’s degree in Computer Information Systems and is a graduate of the WOMEN Unlimited LEAD program. She currently works for a major entertainment company in Orlando, Florida.