New York Times
The Power of Positive Confrontationby Barbara Pachter, Susan Magee
When slighted, taken advantage of, or treated rudely, most people will pretend to ignore the situation, complain to friends, or lose their temper. They often miss the most effective strategy of all: directly confronting the situation with a positive attitude. For everyone who was never taught or never realized that between "bully" and "wimp" lies a range of behavior that is positive, dignified, and useful for dealing with life's bothersome situations, Barbara Pachter offers a thorough, practical, step-by-step guide that combines business etiquette with the principles of assertiveness training. She helps readers assess their usual confrontational style; shows confronters (the good, the bad, and the ugly) in action; explains the three essential steps of positive confrontation; and tells how to think through another person's position.
New York Times
- Da Capo Books
- Publication date:
- Product dimensions:
- 5.88(w) x 8.56(h) x 1.11(d)
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Larry King, (Hall of Fame Broadcaster and author of How to Talk to Anyone, Anytime, Anywhere)
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This book is a valuable read for any area of life in which we deal with others, either at work or at home. It pointed out how many aspects influence our interactions with others, including how we dress, down to our own basic facial expressions. However, I give this book poor grades for inadequate editing! The author discusses proper diction and how to properly phrase statements, but her book is full of grammatical errors! So much so that it is distracting and takes away from her credit as a professional speaker. For example, in one paragraph there are two sentences in a row where it looks like someone put in two different choices for one term, and they left both options in! You have to finish editing a book before printing it, especially in a book where you discuss that same basic topic! I'd like to apply the author's own "WAC'em" tactic towards herself and tell her she needs a better editor. This is a worthy read to boost your skills and confidence in almost any interaction, but I was disappointed in all of the basic English errors.