A Practical Guide to Working with Reluctant Clients in Health and Social Care

A Practical Guide to Working with Reluctant Clients in Health and Social Care

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Product Details

ISBN-13: 9781849051026
Publisher: Kingsley, Jessica Publishers
Publication date: 10/15/2010
Pages: 144
Product dimensions: 6.00(w) x 8.90(h) x 0.50(d)

About the Author

Maggie Kindred is a retired qualified social worker and practice teacher with many years of experience. She spent several years as social worker and team manager for Westminster Social Services (as Maggie Cook) and a number of years as practice teacher and practitioner in Nottingham and Lincoln. Her particular interests lie in groupwork, communication skills and teamwork, and she has written several publications in these areas.

Table of Contents

1 Starting Points 9

2 Your Philosophy 15

3 Helping Others 27

4 Messages 37

5 Power 43

6 Non-verbal Communication 51

7 Dress 60

8 Rights 66

9 Staying Safe 73

10 Making Contact with Clients 84

11 Contracts 93

12 Recording 100

13 Methods of Helping Suited to the Reluctant Client 108

14 Good Endings 119

15 Rewards 127

References 132

Subject Index 136

Author Index 139

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