Practical Leadership

Practical Leadership

by Gordon MacKay

Paperback

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Product Details

ISBN-13: 9781843342090
Publisher: Elsevier Science
Publication date: 01/01/2006
Pages: 144
Product dimensions: 6.14(w) x 9.21(h) x 0.31(d)

About the Author

Gordon MacKay holds BA and MBA degrees and has been involved in both strategic consultancy and as a ‘hands-on’ project manager. For over twenty years, the author has developed and continues to refine his leadership competencies. He has also developed significant skills as Assessor Mentor for the National Vocational Qualifications Programme for Senior Management. Through the events described in this book he won special recognition for a ‘turn-round’: leading over a thousand staff to award of ‘Best UK Call Centre’, as externally assessed.

Table of Contents


Introduction
Initiation: of mentors, meetings and missions (seemingly) impossible!
Into the unknown: first steps in leadership
Turning a crowd into a team
Driving change
The constraints of leadership
The unforgiving minute: from busyness to working smart
Touching base: it's good to talk
Storms of passage: leading through conflict
Landfall and reflections in still waters
Epilogue
 

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