Practical Plans for Difficult Conversations in Medicine: Strategies That Work in Breaking Bad News

Practical Plans for Difficult Conversations in Medicine: Strategies That Work in Breaking Bad News

by Robert Buckman MBBCh

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Product Details

ISBN-13: 9780801895586
Publisher: Johns Hopkins University Press
Publication date: 07/01/2010
Pages: 160
Product dimensions: 5.90(w) x 8.90(h) x 0.50(d)
Age Range: 18 Years

About the Author

Robert Buckman, M.D., Ph.D. (1948–2011), was an oncologist and professor at the University of Toronto's Princess Margaret Hospital. He was the author of numerous journal articles and book chapters as well as of books, including How to Break Bad News, What You Really Need to Know about Cancer, and Human Wildlife, all three published by Johns Hopkins.

Table of Contents

Preface ix

Introduction. Prescribing the Doctor as Part of the Treatment 1

1 Some "Can't Go Wrong" Tips 8

2 Breaking Bad News:The SPIKES Protocol 21

3 Disclosing Error: The CONES Protocol 75

4 Managing Conflict and Escalation: The HARD Protocol 91

5 Giving Information Effectively: The SAFER Protocol 97

6 Some Particularly Difficult Conversations 107

Conclusion. Putting it All Together and Making a Difference in Communication 121

Acknowledgments 127

Appendix: Notes to Accompany the Scenarios on DVD 129

Notes 137

Index 139

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