This fully updated edition provides the layperson with a comprehensive overview of operations and its relation to other management functions. The author discusses the strategies and role of operations in organizations in order to establish a framework within which operations can be successfully managed. Moving on to consider product design, services, and the operations function itself, Galloway then tackles the issues involved in planning and control, including discussions of JIT and TQM. He draws examples from both manufacturing and service industries to focus on analysis of key techniques that are useful to managers from a range of backgrounds.
Table of Contents1. Operations Management and the Operations Functions 2. Operations Strategy 3. Product Design 4. Service Design 5. Capacity Investment 6. Design of the Task 7. Planning and Control 1 - Capacity Planning 8. Inventory Control 9. Planning and Control 2 - Batch Scheduling 10. Planning and Control 3 - JIT and OPT 11. Project Planning and Control 12. The Management of Quality 13. Plant Maintenance