Describes British omsbudman schemes by which people can seek redress
against powerful institutions in insurance, banking, building
societies, corporate real estate agents, and the pensions and
personal investment sectors. James (law, Sheffield U.) argues that
these constitute public law because they serve as an alternative to
courts and serve people faced with a disproportionate imbalance of
power She proposes some reforms to strengthen their independence and
Annotation c. by Book News, Inc., Portland, Or.