Process Consultation: Its Role in Organization Development, Volume 1 / Edition 2

Process Consultation: Its Role in Organization Development, Volume 1 / Edition 2

by Edgar H. Schein
ISBN-10:
0201067366
ISBN-13:
9780201067361
Pub. Date:
01/15/1988
Publisher:
FT Press
ISBN-10:
0201067366
ISBN-13:
9780201067361
Pub. Date:
01/15/1988
Publisher:
FT Press
Process Consultation: Its Role in Organization Development, Volume 1 / Edition 2

Process Consultation: Its Role in Organization Development, Volume 1 / Edition 2

by Edgar H. Schein
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Overview

This book was originally written to communicate to my academic colleagues what I did when I went off to work with a company and to describe for consultants and managers my view of important events that occurred in organizations.

Product Details

ISBN-13: 9780201067361
Publisher: FT Press
Publication date: 01/15/1988
Series: Process Consultation Series
Edition description: 2ND
Pages: 204
Product dimensions: 5.35(w) x 8.15(h) x 0.70(d)

Table of Contents

I. PROCESS CONSULTATION DEFINED.


1. What Is Process Consultation?

II. HUMAN PROCESSES AND HOW TO INTERVENE IN THEM.


2. Human Processes in Organizations: An Overview.

3. Communication Processes.

4. The Process of Building and Maintaining a Group.

5. Group Problem-Solving and Decision-Making.

6. Group Growth and Development: Norms and Culture.

7. Leading and Influencing.

8. Appraising Performance and Giving Feedback.

9. Intergroup Processes.

III. THE CONSULTING PROCESS IN ACTION.


10. Establishing Contact and Defining a Relationship.

11. Settings and Methods of Work.

12. Diagnostic Interventions.

13. Influencing Process through Confrontive Interventions: Agenda Management.

14. Confronting through the Use of Feedback.

15. Coaching, Counseling, and Structural Suggestions.

16. Evaluation of Results and Disengagement.

17. Process Consultation in Perspective.

Appendix A: Memo I: Some Comments on Internal Auditing and Control Programs.

Appendix B: Memo II: Organization.

Appendix C: Memo III: Erosion of Rationality: One Hazard of Internal Competition on Product Planning.
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