ISBN-10:
0471942839
ISBN-13:
9780471942832
Pub. Date:
11/28/1994
Publisher:
Wiley
Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems / Edition 1

Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems / Edition 1

by Gary Born

Hardcover

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Product Details

ISBN-13: 9780471942832
Publisher: Wiley
Publication date: 11/28/1994
Pages: 304
Product dimensions: 7.80(w) x 9.94(h) x 0.94(d)

About the Author

About the author Gary Born is a consultant with Electronic Data Systems, one of the world's largest computer services companies. His work concentrates on improving business systems, specializing in quality management, process modelling and advanced information systems. He has carried out process studies for many blue chip and government clients. With 20 years of professional experience, he has consulted, taught and lectured in ten countries in Europe and North America. He has published or presented more than 25 papers in quality management, business re-engineering and related subjects. He is a member of the UK panel responsible for the ISO 9000 series of quality standards. Born in Chicago, he now lives in the United Kingdom and is married with two children.

Table of Contents

A Language for Process and Quality Management.

Writing Procedures and Instructions.

Structuring and Coordinating Processes.

Process Analysis.

Compliance and Creativity.

Designing Processes for Change.

Putting it Together.

Appendices.

References.

Glossary.

Index.

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