Productivity Knowhow

Productivity Knowhow

by Dick Smythe

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Overview

Productivity improvement is the biggest issue facing any manager at any level in any organisation in any sector - and the biggest peacetime issue facing any government minister too.


Dick Smythe was educated at Bolton School, graduated in pure mathematics and statistics at St Andrews University and then took a masters in Operations Research at Birmingham University.


He was then recruited by Europe’s leading consultancy of the day, PA Consulting Group, and went on to set up and grow their Productivity Services Division into a significant part of the business, becoming a PA director and sitting on their UK management consultancy board - whilst there, he led a joint study with the CBI into UK productivity, and presented the results on TV, radio and to the national press with Director General Sir John Banham - The Times leader commented: “It is refreshing to come across something that has its feet firmly planted on the ground”


Since then, he has mixed productivity consultancy work with playing the property and stock markets, skippering his own boat in the Fastnet and many other ocean yacht races and keeping his golf handicap down to single figures


As the late Peter Drucker once said, managers have always sought something which lets them ‘do their job with less effort, in less time, yet with greater impact’.

Product Details

ISBN-13: 9781911113720
Publisher: Book Printing UK
Publication date: 11/03/2016
Pages: 510
Product dimensions: 5.83(w) x 8.27(h) x 1.39(d)

About the Author

Dick Smythe was educated at Bolton School, graduated in pure mathematics and statistics at St Andrews University and then took a masters in Operations Research at Birmingham University
He became a Fellow of the Royal Statistical Society, Operational Research Society, Institute of Management Services and the Institute of Physical Distribution Management
His career started with a scholarship from Dorman Long Steel on Teesside, working shifts on blast furnaces and steel mills before graduating and, afterwards, in their OR department - he subsequently moved to London to join the world-famous BISRA OR department, then part of British Steel, and was involved in their corporate planning and cost reduction programmes
During these earlier years, he became an officer in the Royal Naval Reserve, serving on their coastal minesweepers, and a wing forward for Rosslyn Park RFC (n'th XV), playing mostly for their famed après-rugby
He was then recruited by Europe's leading consultancy of the day, PA Consulting Group, and went on to set up and grow their Productivity Services Division into a significant part of the business, becoming a PA director and sitting on their UK management consultancy board - whilst there, he led a joint study with the CBI into UK productivity, and presented the results on TV, radio and to the national press with Director General Sir John Banham - The Times leader commented: "It is refreshing to come across something that has its feet firmly planted on the ground"
Since then, he has mixed productivity consultancy work with playing the property and stock markets, skippering his own boat in the Fastnet and many other ocean yacht races and keeping his golf handicap down to single figures
He is happily married, has two sons and two grandchildren to date, and lives either by the Solent or at Marble Arch in London
He has written this book because, as the late Peter Drucker once said, managers have always sought something which lets them 'do their job with less effort, in less time, yet with greater impact'

Table of Contents

1. Productivity basics:
• Definitions - 'Old' v 'New' productivity - Efficiency v Effectiveness
• Why so important - for people, organisations and nations
• Current management views

2. Scope to improve:
• Performance level variations
• Private and public sector potential
• Opinion testing - Insiders' and outsiders' views

3. The Productivity revolution:
• Agricultural revolution
• Industrial, then Service revolutions - Globalisation
• Communication & Knowledge revolutions

4. Productivity drivers:
• Management
• Invention, Innovation & Investment
• Competition & Luck

5. Performance improvement process:
• Basic approach - The five essential steps
• Do things right & do right things
• Ratchet effect

6. Corporate plans:
• Why have a plan?
• Aims, Products, Markets, Resources
• Action planning - SWOT analyses, Risk management

7. Cardinal measures:
• Selection criteria
• Current performance measures
• Cardinal areas - Balanced Scorecards - Cardinal model

8. Financial cardinals:
• Accountants' measures - Weinstock 6
• Investors' measures - RoCE, EPS
• Revenue, Costs, Profitability - R, C, P - Dupont chart

9. Customer cardinals:
• Price Index - PI - Value For Money (VFM)
• Quality Index - QI - Corporate Social Responsibility (CSR)
• Service Index - SI - Overall Cycle Times (OCT)

10. Productivity & Waste cardinals:
• Productivity - Financial productivity, Unit costs, Resource productivity
• Efficiency - Capacity usage
• Waste - AUE% - Availability (A%), Utilisation (U%), Efficiency (E%)

11. Employee Motivation cardinal:
• Motivation % impact - 'Productivity cliff'
• Theories - Hawthorne experiment, Maslow, Herzberg, McGregor
• Motivation Index - MI - Job design & working environment factors

12. Corporate Knowledge cardinal:
• Definitions - Corporate knowledge (K) - Intellectual Property (IP)
• Corporate knowledge % impact
• Knowledge Index - KI = K(AUE)%

13. Targets:
• Benchmark options - RPs, BPs, Waypoints, Goals, Dreams
• Best Practices, internal & external
• Target setting - Pitfalls

14. Performance Analyses:
• Fact finding - Where are you now?
• Option reviewing - Where best to act, when?
• Action planning - Selection of special projects

15. Special improvement projects:
• Set up - Terms of Reference, Team selection, Project planning
• Solve - Pareto, 'Critical Examinations', Prize-giving, 'Goldcorp challenge'
• Implement - Communicate, Instal, Nurse

16. Organisation level improvement:
• Products & Services - Ideas, Failures, Prototyping, Diversification
• Markets & Customers - Existing & New market penetration
• Structures & People - M&As, Divestments, Downsizing

17. Process level improvement:
• Process differences - Services v Manufacturing
• Minimise waste - OCTs - Ohno's counterintuitive
• Maximise efficiency - Work flows, Outsourcing, Big Data, IoT, AI

18. Task level improvement:
• Capacity
• Right methods, inputs, outputs and outcomes
• 'Baumol effect'

19. Continuous improvement - CI:
• Why CI?
• CI projects - Quality Circles
• Employee suggestion schemes - GE 'work-outs'

20. National productivity:
• National measures - GDP, Prosperity, Productivity - Flaws
• National outputs and inputs - Labour, Materials, Energy, Capital
• Extra government action needed

21. Global productivity:
• Economic groupings - G7/8, G20, GRoW
• Prosperity gaps - MDGs
• How to improve global productivity

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