ISBN-10:
0139795766
ISBN-13:
9780139795763
Pub. Date:
08/18/1998
Publisher:
Prentice Hall Professional Technical Reference
Professional Office Procedures / Edition 2

Professional Office Procedures / Edition 2

by Susan H. Cooperman, Cooperman

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Product Details

ISBN-13: 9780139795763
Publisher: Prentice Hall Professional Technical Reference
Publication date: 08/18/1998
Edition description: Older Edition
Pages: 270
Product dimensions: 8.33(w) x 10.90(h) x 0.53(d)

Table of Contents

PREFACE xv
1 THE SUCCESSFUL EMPLOYEE
1(18)
Objectives
1(1)
The Office Employee
1(1)
Characteristics of a Good Office Employee
2(3)
Effective Listening
5(1)
Duties of an Office Employee
5(4)
Organization and Time Management
9(2)
Group Dynamics
11(1)
Work Schedules and Locations
12(7)
Conclusion
14(1)
Chapter Review
14(1)
Activities
14(1)
Projects
15(1)
Human Relations Skill Development
16(1)
Situations
17(1)
Role Playing
17(1)
Punctuation Review
17(2)
2 DOCUMENT PREPARATION
19(21)
Objectives
19(1)
Basics
19(1)
Correcting Common Writing Problems
20(3)
Letters
23(6)
Interoffice Memorandum
29(2)
Minutes of Meetings
31(1)
News Release
32(1)
Reports
33(7)
Chapter Review
36(1)
Activities
36(1)
Writing Assignments
36(1)
Projects
37(1)
Human Relations Skill Development
38(1)
Situations
39(1)
Punctuation Review
39(1)
3 COMMUNICATIONS
40(21)
Objectives
40(1)
Communications
40(1)
Voice Mail
41(1)
E-Mail
41(2)
Fax
43(1)
The Telephone
44(10)
Teleconferencing
54(1)
Speaking Before a Group
55(6)
Chapter Review
57(1)
Activities
57(1)
Projects
58(1)
Human Relations Skill Development
58(1)
Situations
59(1)
Punctuation Review
59(2)
4 PROCESSING THE MAIL
61(18)
Objectives
61(1)
Processing Incoming Mail
61(2)
Internal Distribution of Mail
63(2)
Preparing Mail to Leave the Office
65(3)
Processing Outgoing Mail
68(11)
Chapter Review
75(1)
Activities
75(1)
Projects
76(1)
Human Relations Skill Development
76(1)
Situations
77(1)
Punctuation Review
77(2)
5 COMPUTERS IN THE OFFICE
79(20)
Objectives
79(1)
Introduction to Computers
79(1)
Hardware
79(5)
Types of Computers
84(2)
Software
86(4)
Additional Computer Terms
90(5)
The Paperless Office
95(4)
Chapter Review
95(1)
Activities
96(1)
Projects
96(1)
Human Relations Skill Development
97(1)
Situations
97(1)
Punctuation Review
97(2)
6 MANAGEMENT OF RECORDS: FILING
99(24)
Objectives
99(1)
Why File?
99(1)
File Cabinets
99(1)
Setting Up Files
100(2)
Storage of Document Images
102(1)
Filing Systems
103(1)
Alphabetic Filing Rules
104(15)
Filing Hints
119(4)
Chapter Review
119(1)
Activities
119(1)
Projects
120(1)
Human Relations Skill Development
121(1)
Situations
122(1)
Punctuation Review
122(1)
7 MEETINGS AND CONVENTIONS
123(12)
Objectives
123(1)
The Meeting
123(2)
Attending a Meeting
125(1)
Planning a Meeting
126(4)
Meeting Day and Follow-up
130(5)
Chapter Review
131(1)
Activities
131(1)
Projects
131(1)
Human Relations Skill Development
132(1)
Situations
133(1)
Punctuation Review
133(2)
8 TRAVEL
135(20)
Objectives
135(1)
Fundamentals of Office Travel
135(1)
Travel Assistance
136(2)
Airline Travel
138(5)
Lodging
143(2)
Automobile Travel
145(1)
Travel Funds
146(2)
Itinerary
148(1)
Passports and Visas
149(6)
Chapter Review
150(1)
Activities
150(1)
Projects
151(2)
Human Relations Skill Development
153(1)
Situations
153(1)
Punctuation Review
154(1)
9 TERMINOLOGY OF THE WORLD OF BUSINESS
155(17)
Objectives
155(1)
Introduction
155(1)
Sources of Business Information
156(1)
Economics
156(2)
Types of Business Organizations
158(1)
Bonds and Treasury Securities
159(1)
Terminology in the World of Business
160(5)
Financial Statements
165(2)
Tax Forms
167(1)
Readings
168(4)
Chapter Review
168(1)
Activities
169(1)
Projects
169(1)
Human Relations Skill Development
170(1)
Situations
170(1)
Punctuation Review
171(1)
10 THE OFFICE
172(18)
Objectives
172(1)
Introduction
172(1)
The Building
172(1)
The Office
173(3)
Office Furniture and Equipment
176(1)
Purchases and Payments
177(2)
Office Supplies and Equipment
179(4)
Banking
183(7)
Chapter Review
187(1)
Activities
187(1)
Projects
187(1)
Human Relations Skill Development
188(1)
Situations
189(1)
Grammar Review
189(1)
11 SEEKING EMPLOYMENT
190(27)
Objectives
190(1)
Planning for Your Career
190(1)
Types of Office Positions Available
191(1)
How to Find Employers
192(2)
Letter of Application
194(1)
References
194(1)
Resume
195(6)
Application for Employment
201(1)
The Interview
201(5)
After the Interview
206(1)
Job Offer
206(3)
Antidiscrimination Protection in the Workplace
209(8)
Chapter Review
211(1)
Activities
211(1)
Projects
212(1)
Human Relations Skill Development
213(1)
Situations
214(1)
Punctuation Review
214(3)
12 CONTINUING TO GROW IN YOUR PROFESSION
217(14)
Objectives
217(1)
Changes in Your Company
217(1)
Growing in Your Profession
218(2)
Making a Job Change
220(2)
Leaving the Old Job
222(1)
Obtaining Assistance
223(1)
Certified Professional Secretary
224(1)
Becoming a Manager or Supervisor
224(7)
Chapter Review
227(1)
Activities
228(1)
Projects
228(1)
Human Relations Skill Development
229(1)
Situations
230(1)
Punctuation Review
230(1)
13 TIPS OF THE TRADE
231(19)
Objectives
231(1)
Introduction
231(1)
Personal Hints
231(1)
Hints for Your Office
232(3)
Your Day
235(2)
Yourself
237(4)
Your Job
241(1)
Co-workers
242(2)
Business Strategies
244(1)
Travel
245(5)
Chapter Review
246(1)
Activities
246(1)
Projects
247(1)
Human Relations Skill Development
248(1)
Situations
248(1)
Punctuation Review
248(2)
APPENDIX: REVIEW OF GRAMMAR, PUNCTUATION, AND SPELLING
250(13)
Grammar
250(2)
Capitalization
250(1)
Subject and Verb
250(1)
Subject and Verb Agreement
251(1)
Phrase
251(1)
Clause
251(1)
Punctuation
252(3)
Period
252(1)
Question Mark
252(1)
Exclamation Mark
252(1)
Comma
252(2)
Semicolon
254(1)
Colon
254(1)
Dash
254(1)
Parentheses
254(1)
Apostrophe
254(1)
Hyphen
255(1)
Quotation Marks
255(1)
Spelling
255(8)
Similar-Sounding Words
255(3)
Frequently Misspelled Words
258(3)
Cities and States
261(2)
INDEX 263

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