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Professionalism in Health Care / Edition 5

Professionalism in Health Care / Edition 5

by Sherry Makely
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Product Details

ISBN-13: 9780134415673
Publisher: Pearson
Publication date: 06/22/2016
Edition description: New Edition
Pages: 304
Sales rank: 515,502
Product dimensions: 7.00(w) x 9.10(h) x 0.80(d)

About the Author

Sherry Makely, PhD, RT(R) Textbook Author
Dr. Makely created and managed health sciences educational programs and workforce development initiatives in hospitals and universities for more than 42 years. She has a bachelor’s degree in Radiologic Technology, a master’s degree in Education, and a doctorate degree in Human Resources. Dr. Makely served as Director of Education for the School of Radiologic Science, and Manager of the Employee Education and Development Department for Methodist Hospital, Clarian Health, and Indiana University Health for 38 years. She has authored textbooks on professionalism for health care workers for more than 15 years for Pearson Education.

Vanessa J. Austin, RMA, AHI, (AMT), M.Ed. Contributing Author, Chapter Seven: The Practicum Experience
With more than 20 years experience as a Medical Assistant, Clinical Education Coordinator, and Program Director, Ms. Austin serves as Medical Assistant Instructor for Ross Medical Education in Cincinnati, Ohio. With a bachelor’s degree in Health Care Management and a master’s degree in Higher Education, she served as President of the Indiana State Society of American Medical Technologists and gives presentations on Professionalism in Health Care for state and national medical assisting conferences.

Quay Kester, PhD Content Contributor, Chapter Five: Cultural Competence
Dr. Quay Kester, President of Evoke Communications, specializes in diversity and inclusion initiatives to build cultural competence and confidence in health care, academic, and corporate organizations. Her avid commitment to learning about cultures and customs has taken her around the world and within various economies. Her national and international experience makes her a sought after speaker, leader, and facilitator. Dr. Kester has served as adjunct faculty at Indiana University, DePauw University, and as Visiting Professor at the University of Cape Coast, Ghana. With a doctorate degree from Indiana University, she is a Master Practitioner of Neurolinguistic Programming and a Certified Medical Illustrator. She serves on numerous boards including the Diversity Roundtable of Central Indiana.

Table of Contents

Chapter One The Health Care Industry and Your Role

Working in Health Care

Health Care as a Business

Impact of the Baby Boomer Population

Improving the Nation’s Health Care System

Health Care Reform and the Affordable Care Act

Quality Improvement

Patient Safety

Workforce Supply and Demand

Electronic Health Records

Advancements in Technology

The Big Picture and Where You Fit In

Learning Activities

Chapter Two Your Work Ethic and Performance

Making a Commitment to Your Job



Critical Thinking

Developing a Strong Work Ethic

Attendance and Punctuality

Reliability and Accountability

Attitude and Enthusiasm

Competence and Quality of Work


Inappropriate Behavior

Representing Your Employer

Evaluating Your Performance

Learning Activities

Chapter Three Personal Traits of the Health Care Professional

Character and Personal Values

Character Traits







Legal Issues and Implications

Criminal and Civil Law

Professional Standards of Care, Scope of Practice, and Professional Ethics

Medical Liability

Other Legal Issues

Ethical, Moral, and Legal Dilemmas

Learning Activities

Chapter Four Relationships, Teamwork, and Communication Skills

Interpersonal Relationships

Coworkers as Customers

Inclusion and Friendliness



Etiquette and Manners

Teams and Teamwork

Types of Teams

Group Norms


Communication Skills

Elements of Communication

Factors That Influence Your Communication with Other People

Barriers to Communication

Communication Styles and Conflict Resolution

Communication Technologies

Written Communication

Public Speaking and Presentation Skills

Learning Activities

Chapter Five Cultural Competence and Patient Care

Diversity and Cultural Competence

Diversity and Culture

Cultural Competence

Personality Preferences

Generational Differences

Respecting Differences

Working with Patients

Patient Rights and Responsibilities

Customer Service

The Patient Experience

Being There for Patients

Patient Visitors

Working with Doctors, Guests, and Vendors

Learning Activities

Chapter Six Professionalism and Your Personal Life

Personal Image

Appearance and Grooming

Dress Code Standards


Personal Habits

Language and Grammar

Maintaining Professionalism After Hours

Personal Health and Wellness

Employee Wellness Programs

Personal Risk Factors

Personal Management Skills

Time Management

Personal Financial Management

Stress Management

Managing Change

Learning Activities

Chapter Seven The Practicum Experience

The Purpose of a Practicum

The Benefits of a Practicum Experience

Students Compared to Employees

Identifying Preferences

How Your Performance Will Be Evaluated

Preparing for Your Practicum

Pre-Practicum Observations and Research

During Your Practicum

Keeping a Journal


Privacy and Confidentiality


Office Politics

More Than One Right Way




Patient Preferences

Personal Issues

Ensuring Success on Your Practicum

At the End of Your Practicum

Learning Activities

Chapter Eight Employment and Professional Development

Job-Seeking Skills

Identifying Occupational Preferences

Finding Employment Information

Applying for Jobs


Cover Letters


Job Applications

Preemployment Assessments

Verifying Qualifications

Interviews and Job Offers

Preparing for an Interview

Participating in an Interview

After the Interview

Considering Job Offers

Professional Development

The Need for Professional Development

Developing Leadership Skills

Ways to Develop Leadership Skills

Participating in Professional Associations

Planning for Career Advancement

Learning Activities

Closing Thoughts


A: Sample Job Description

B: Sample Performance Evaluation

C: Sample Résumé

D: Sample Résumé Cover Letter

E: Sample Job Application Form

F: Sample Interview Follow-Up Letter

G: Sample Practicum Journal

H: Sample Practicum Thank-You Letter

Glossary of Terms



Who This Book Is for and Why It's Important

Professionalism in Health Care: A Primer for Career Success is designed for students enrolled in nursing and allied health educational programs. The information presented applies to health careers and employment in all types, sizes, and locations of settings including hospitals, clinics, outpatient facilities, occupational health centers, dental practices, rehabilitation centers, physician practices, surgery centers, home care agencies, mental health facilities, pharmacies, community health centers, nursing homes, transitional and long-term care facilities, satellite imaging and laboratory facilities, public health organizations, urgent care centers, and insurance and billing companies.

This book provides information that is essential to the success of today's health care workers. Hands-on technical skills remain a high priority, but good character, a strong work ethic, and personal and professional traits and behaviors are becoming more important than ever before. Statistics indicate a growing concern with theft, fraud, and behavioral problems in the workplace. Poor attendance, interpersonal conflicts, disregard for quality, and disrespect for authority all too often lead to employees being fired from their jobs. With a growing emphasis on customer service, cultural diversity, and corporate compliance, health care employers increasingly seek workers with strong "soft skills"—people who communicate appropriately; work well on teams; respect and value differences; use limited resources efficiently; and interact effectively with coworkers, patients, and guests.

Regardless of job title ordiscipline, every health care student and worker must understand the importance of professionalism and the need to perform in a professional, ethical, legal, and competent manner. Developing and strengthening professional traits and behaviors has become a major challenge for both health care educators and employers. Professionalism in Health Care: A Primer for Career Success helps meet that challenge. It describes professional standards that apply to all health care workers—the "common ground" that everyone shares in providing the highest quality of health care and service excellence for patients visitors, and guests.

What This Book Covers

Professionalism in Health Care: A Primer for Career Success discusses the following:

  • Which jobs require professionalism
  • Definitions and key elements of professionalism
  • Why professionalism is important to patients, employers, and health care workers
  • Making a commitment to your job (the "big picture" and where your role fits in, work ethic, attendance, accountability, attitude, quality of work, compliance, representing your employer)
  • Who you are as a person and what you contribute in the workplace (character, values, reputation, integrity, judgment, trustworthiness, honesty, ethics, morals)
  • Working with others (relationships, teamwork, diversity, respect, manners, communication skills, conflict resolution, customer service)
  • Personal skills and how they impact success on the job (personal image and appearance, personal habits and grammar, professionalism after hours; managing time, personal finances, and stress; problem-solving and critical-thinking skills; managing change)
  • Personal and professional growth and advancement (career planning, personal assessments, basic skills, exploring employment opportunities, resumes, interviewing)
  • The practicum experience (what to expect during the practicum, internship, externship, or clinical experience and how to ensure success)

Professionalism in Health Care: A Primer for Career Success includes a free CD-ROM in the back of each copy and an Instructor's Guide that qualified adoptors may request. In addition to chapter readings, the textbook provides a Glossary, Self-Assessments, Individual Next-Step Action Plans, What If? Scenarios, and Text Review Questions. The companion CD-ROM presents a series of scenarios, each demonstrating both professional and unprofessional behaviors. The scenarios feature medical personnel working in a physician practice but the concepts apply to all types of health care workers in a wide variety of settings. Each scenario is presented to demonstrate the incorrect behavior and then the correct behavior required of health care professionals. Opening scenes demonstrate poor professionalism and follow-up scenes demonstrate good professionalism. The narrator identifies each trait or behavior and discusses the role of professionalism in each situation. The scenarios are grouped into five categories that correspond with a chapter in the textbook (Chapters One through Five) and a section in the Instructor's Guide. The CDROM also includes additional learning activities to supplement those listed at the end of each chapter in the textbook. These additional learning activities include Supplemental Text Review Questions, Video Clips and Scenario Analysis Quizzes, and Learning Opportunities linked to each chapter in the textbook. The Self Assessments at the end of each chapter are duplicated on the CD-ROM. When students complete the assessments on the CDROM they receive a tabulation of their results.

Information for Students

Students should read each chapter in the textbook and complete the end-of-chapter learning activities before proceeding on the next chapter. End-of-chapter learning activities include Self-Assessments, Individual Next Step Action Plans, What If? Scenarios, and Text Review Questions. Learning activities also include viewing segments of the CD-ROM and completing the Scenario Analysis Quizzes, Supplemental Text Review Questions, and Learning Opportunities.

Information for Instructors

The Instructor's Guide describes how to use the textbook and CD-ROM for either an instructor-led classroom-based course or an instructor-facilitated independent study course. General Guidelines provide:

  • Description of the structure and content of the Instructor's Guide
  • Details for using the Instructor's Guide for a classroom-based course or an independent study course
  • Template for a six-chapter, easily modified lesson plan
  • Course description and course objectives
  • Master plan listing the basic content of all six chapters of the course
  • Overview of teaching/learning methods
  • Description of evaluation tools and methods for demonstrating mastery
  • Guidelines for using the textbook and CD-ROM
  • Detailed written assignments for supplemental learning activities and opportunities
  • Course materials list

In addition to General Guidelines, the Instructor's Guide also provides the following for each chapter of the classroom-based course:

  • Curriculum outline
  • Lesson plan
  • Objectives
  • Discussion topics
  • Pre-/post-test with answer key
  • Answers to Text, CD-ROM, and Scenario Analysis Quizzes
  • Recommended responses to the What If? Scenarios
  • Print masters for selected chapter items

In addition to General Guidelines, the Instructor's Guide also provides the following for independent study courses:

  • Role and responsibilities of the student
  • Role and responsibilities of the facilitator

The Independent Study Guide portion of the Instructor's Guide is designed for individuals taking an independent study course rather than a classroom-based course. Used in conjunction with the textbook and CD-ROM, the Independent Study Guide allows for a self-paced approach or one that conforms to a more structured schedule as determined by the facilitator. It provides a detailed, self-contained course of study that can easily be modified by the course facilitator. This includes:

  • Guidelines and instructions for how to use the Independent Study Guide
  • Description of the learning methods used
  • Description of how mastery is demonstrated and evaluated
  • Course materials list
  • Role, responsibilities, and expectations of the student
  • Course description and course objectives
  • Master plan listing the basic content of all six chapters of the course
  • Chapter objectives
  • Chapter assignments
  • Detailed written assignments for Experiential Learning Activities
  • Checklists of assignments to complete before moving on to the next chapter
  • Examination guidelines

There are at least three ways to use Professionalism in Health Care: A Primer for Career Success:

  1. As the textbook for a classroom-based, instructor-led course (a separate course on professionalism or as part of another course, using the Instructor's Guide)
  2. As the textbook for an independent study instructor-facilitated course (a self-paced, learn-on-your-own approach using the Independent Study Guide that is included in the Instructor's Guide)
  3. As personal reading (a resource for self-instruction and review)

Professionalism in Health Care: A Primer for Career Success is designed for all types of nursing and allied students enrolled in college and university programs, vocational-technical programs, hospital-based programs, high school health occupations programs, and on-the-job training programs.

The textbook and CD-ROM materials may be incorporated into introductory, core curriculum, and capstone courses in nursing or allied health, professionalism, medical law and ethics, or office management and business. Additionally, this program can be used for preparation for internship/externship/practicum or in classes or seminars on topics such as employment strategies, job placement, and job success. Instructors may wish to use this text in introductory, general health care courses and then supplement the students' learning experience later on in more advanced, discipline-specific follow-up courses.

The textbook and CD-ROM may also be used in orientation sessions for new employees or for refresher courses for experienced health care workers to:

  • Communicate performance standards for professionalism
  • Emphasize customer service expectations
  • Reinforce corporate mission, values, and teamwork
  • Support corporate compliance and policy training
  • Support performance improvement and skills enhancement

As mentioned earlier, this book can be used as personal reading or as the text for a classroom-based course or an independent study course. All students should read Chapters One through Five of the text. Students in educational programs that include an internship, externship, practicum, clinical, or some other type of real-life experience should also read Chapter Six as preparation for this "hands-on" experience.

In Closing

We hope you find Professionalism in Health Care: A Primer for Career Success and its companion CD-ROM interesting, informative, and beneficial.

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