Professionalism: Skills for Workplace Success / Edition 4

Professionalism: Skills for Workplace Success / Edition 4

ISBN-10:
0321959442
ISBN-13:
9780321959447
Pub. Date:
01/12/2015
Publisher:
Pearson

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Overview

Professionalism: Skills for Workplace Success / Edition 4

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For courses in Working Relations and Job Search, Professional Career Relationship Development, Workplace Skills and Job Search, and Work Experience/Internship.


Blends résumé /job search topics with expected workplace relations, including in-demand soft skills

Professionalism, 4/Eprepares students for their first professional job, providing career planning tools, expected behaviors, and soft skills essential for career success. Ample exercises and activities help students immediately apply concepts and materials for transitioning from the classroom to a work environment. Three pillars for professional success–life planning, workplace skills, and career planning–are emphasized throughout. Students learn to connect personal, professional, and financial goals and understand how these goals ultimately contribute to career success through the creation of a life plan that addresses short- and long-term personal, professional/career, and financial goals. Recognizing that attitude, communication, and human relations are the keys to surviving in today’s challenging, competitive, and uncertain workplace, students will develop practical human relations skills with a primary emphasis on soft skills and expected workplace behaviors; and are provided detailed career planning tools that focus on job search strategies, résumé package development, and interview techniques.

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Product Details

ISBN-13: 9780321959447
Publisher: Pearson
Publication date: 01/12/2015
Edition description: New Edition
Pages: 312
Sales rank: 215,276
Product dimensions: 8.40(w) x 10.70(h) x 0.60(d)

About the Author

Lydia E. Anderson has a master’s in business administration with an emphasis in marketing. In addition to years of corporate marketing and strategic planning experience, she has been teaching for over eighteen years in both community college and university settings. She is currently a tenured faculty member and former chair of the Business Administration and Marketing Department at Fresno City College in Fresno, California. She also serves as an adjunct professor at California State University, Fresno. Her teaching areas of expertise include human relations in business, management, supervision, human resource management, and marketing. Ms. Anderson is also active in (California) statewide business curriculum development, student success and enrollment management initiatives, and in Academic Senate. She regularly consults with corporations on business topics relating to management and marketing to ensure currency in instruction.

Sandra B. Bolt has a master’s in business administration with an emphasis in human resource management. She has been teaching in the college setting for over twenty-four years. She is currently a tenured faculty member and past chair of the Business and Technology Department at Fresno City College in Fresno, California. Her teaching areas of expertise include workplace relationships, office occupations, office technology, résumé/interview, business communication, document formatting, and computer applications. She currently serves as the Secretary/Treasurer of the State Center Federation of Teachers. She has extensive secretarial, treasurer, and leadership experience and has served as a computer applications trainer. She has led personal financial management sessions for community groups. She has been a volunteer guest speaker at professional conferences and high school career fairs, in addition to her involvement with committees and student functions at Fresno City College.

Both authors have used their professional, educational, and personal experiences to provide readers with contemporary, realistic stories and challenges experienced in a typical workplace.

Table of Contents

Brief Table of Contents

SELF-MANAGEMENT

1. Attitude, Goal Setting, and Life Management

2. Personal Financial Management

3. Time and Stress Management and Organization Skills

4. Etiquette/Dress

WORKPLACE BASICS

5. Ethics, Politics, and Diversity

6. Accountability and Workplace Relationships

7. Quality Organizations and Service

8. Human Resources and Policies

RELATIONSHIPS

9. Communication

10. Electronic Communications

11. Motivation, Leadership, and Teams

12. Conflict and Negotiation

CAREER PLANNING TOOLS

13. Job Search Skills

14. Résumé Package

15. Interview Techniques

16. Career Changes

Expanded Table of Contents

SELF-MANAGEMENT

Chapter 1 Attitude, Goal Setting, and Life Management

All About You

Personality and Values

Attitude

Self-Efficacy and Its Influences

Dealing with Negative Baggage

Locus of Control

Learning Styles

Importance and Influences of Personal Goal Setting

How to Set Goals

Creating a Life Plan

Priorities

Your Personal Handbook

Chapter 2 Personal Financial Management

Financial Management

Personal Finances Affect Work Performance

Money Management

Personal Budgeting

Debt Management

Student Loans

Wise Use of Credit

Credit Reports

Savings and Investments

Identity Theft

Additional Financial Matters

Credit and Fraud Resources

Chapter 3 Time and Stress Management and Organization Skills

The Impact of Stress on Performance

Types of Stress

Dealing with Stress

Time Management

Organizing and Performance

Chapter 4 Etiquette/Dress

Executive Presence

Influences of Appearance

Casual Workdays and Special Events

Tips from Head to Toe

Jewelry, Body Piercing, and Tattoos

Business Etiquette

Handshakes

Introductions and Business Networking

Appointments

Dining

Other Etiquette Basics

WORKPLACE BASICS

Chapter 5 Ethics, Politics, and Diversity

Ethics, Politics, and Diversity at Work

Ethics Defined

Values, Conflicts, and Confidentiality

Making Ethical Choices

Workplace Power

Increasing Your Power Bases

Workplace Politics and Reciprocity

When Others Are Not Ethical

Common Ethical Issues

Diversity Basics

Legal Protection from Discrimination

Stereotypes and Prejudice

Cultural Differences

Chapter 6 Accountability and Workplace Relationships

Accountability and Empowerment

Personal Accountability

Workplace Relationships

Executives/Senior Officials

Boss Styles

Colleagues

Others Within the Organization

When Relationships Turn Negative

Dating at Work

Socializing

Shared Work Areas

Breaks and the Break Room

Miscellaneous Workplace Issues

Chapter 7 Quality Organizations and Service

Productivity in a Quality-Focused Workplace

Lines of Authority

Quality and the Company

Creativity and Innovation

Excellent Customer Service Defined

The Impact of Customer Service

The Difficult Customer

Chapter 8 Human Resources and Policies

Human Resource Department

Employee Orientation

Employee Handbook

Employment-at-Will and Right to Revise

Employment Status

Performance Evaluations

Benefits

Open-Door Policy

Unions

RELATIONSHIPS

Chapter 9 Communication

Communication at Work

Workplace Communication and Its Channels

The Communication Process

Verbal Communication and Listening

Non-Verbal Communication

Written Communication

Business Letters

Business Memos

Handwritten Notes

Documentation

Presentations

Slang and Foul Language

Potentially Offensive Names

Not Always About You

Chapter 10 Electronic Communications

Electronic Communications at Work

Telecommunication Basics

Business E-mails

Writing E-mail Messages

Portable Devices and Texting

Phone Etiquette

Social Media Tools

Video and Teleconferencing

Chapter 11 Motivation, Leadership, and Teams

A Foundation for Performance

Motivation

Leadership

Becoming a Leader

Teams and Performance

Characteristics of an Effective Team Member

Meetings

Team Presentations

Chapter 12 Conflict and Negotiation

Conflict

Resolving Conflict

Conflict Management and Negotiation Harassment

Workplace Bullies

Know Your Rights

Resolving Conflict at Work

Resolving Conflict Under a Union Agreement

Workplace Violence

Agree to Disagree

CAREER PLANNING TOOLS

Chapter 13 Job Search Skills

The Job Search

Choosing the Right Career

Industry Research

The Targeted Job Search

Online Identity

Job Search Portfolio

Employment Applications

Personal References and Recommendations

Sources of Job Leads

Professional Networking

Protecting Your Privacy

Keeping the Right Attitude

Chapter 14 Résumé Package

Building Your Résumé Package

Step One: Gathering Information

Step Two: Creating an Information Heading and Utilizing Proper Layout

Step Three: Writing a Skills Summary or Personal Profile

Step Four: Inserting Skills, Accomplishments, and Experience

Step Five: Reviewing the Completed Résumé

Sharing Your Résumé

Cover Letters

Tailoring Your Résumé and Cover Letter

Tips for Special Circumstances

Chapter 15 Interview Techniques

The Interview

The Invitation to Interview

Company-Specific Research

The Personal Commercial

The Interview Portfolio

Practice Interview Questions

Pre-Interview Preparation

The Interview Process

Interview Day

Traditional Face-to-Face Interview

Interview Methods and Types of Interview Questions

Phone and Other Technology-Based Interviews

Discrimination and Employee Rights

Special Circumstances and Tough Questions

Closing the Interview

After the Interview

Salary Negotiation

Pre-Employment Tests, Screenings, and Medical Exams

When You Are Not Offered the Job

Chapter 16 Career Changes

Career Changes

Training and Development

Continual Learning

Changes in Employment Status

New Job Searches

Promotions

Voluntary Terminations

Involuntary Terminations

Other Moves Within an Organization

Entrepreneurship

Career Success

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