A text which looks at the role of the Citizen's Charter in the much changed public sector. This sector in which "government by contract", compulsory competitive tendering, Next Step agencies, and audit have a very significant role to play. In addition to this there is the concept of the Citizen's Charter, intended to set standards for service delivery and to hold suppliers to account when those standards are not met.
It cuts across traditional boundaries, looking at theories of citizenship and considering the Charter from consumerist, constitutional, criminal justice and access to justice perspectives. The text provides a theoretical discussion of some of the questions raised by the new structures and ideas that regulate the new public sector. Intended for students and academics alike.
The series aims to foster the established commitment of the University of Warwick to the contextual study of law.
Table of Contents
Citizenship - Recent Political Trends and Ideas; The Meaning of Citizenship; Consumer Empowerment and the Citizen's Charter; The 'New Public Law'; Contract Compliance and Public Audit as Regulatory Strategies; The Citizen's Charter and the Police; Rhetoric or Redress? The Place of the Citizen's Charter in the Civil Justice System.