ISBN-10:
0873896904
ISBN-13:
2900873896909
Pub. Date:
06/12/2006
Publisher:
ASQ Quality Press
Quality Improvement Handbook / Edition 2

Quality Improvement Handbook / Edition 2

by John E. Bauer

Hardcover

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Product Details

ISBN-13: 2900873896909
Publisher: ASQ Quality Press
Publication date: 06/12/2006
Edition description: Includes Supplementary CD-ROM
Pages: 217
Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

Table of Contents

Part I Quality Basics
1 A. Terms, Concepts, and Principles
2 B. Benefits of Quality, C. Quality Philosophies

Part II Teams
3 A. Understanding Teams
4 B. Roles and Responsibilities
5 C. Team Formation and Group Dynamics

Part III Continuous Improvement
6 A. Incremental and Breakthrough Improvement
7 B. Improvement Cycles
8 C. Problem Solving Process
9 D. Improvement Tools
10 E. Customer-Supplier Relationships
Appendices
A. ASQ Certified Quality Improvement Associate Body of Knowledge
B. ASQ Code of Ethics
C. Quality Glossary
D. Additional Reading
E. Practice Questions and Answers, Cross-References (CD-ROM)

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