ISBN-10:
0131197568
ISBN-13:
2900131197564
Pub. Date:
02/03/2010
Publisher:
Pearson
Quality Inspired Management: The Key to Sustainability / Edition 1

Quality Inspired Management: The Key to Sustainability / Edition 1

by C. Harold Aikens

Hardcover

View All Available Formats & Editions
Current price is , Original price is $147.2. You
Select a Purchase Option (New Edition)
  • purchase options
    $81.78 $147.20 Save 44% Current price is $81.78, Original price is $147.2. You Save 44%.
    icon-error
    Note: Access code and/or supplemental material are not guaranteed to be included with textbook rental or used textbook.

Product Details

ISBN-13: 2900131197564
Publisher: Pearson
Publication date: 02/03/2010
Edition description: New Edition
Pages: 648
Product dimensions: 6.50(w) x 1.50(h) x 9.50(d)

About the Author

Dr. Hal Aikens is a professor in the Industrial and Information Engineering department at The University of Tennessee, Knoxville. He was previously employed by the University of Southern Queensland (formerly the Darling Downs Institute of Advanced Education) and Quebecar, Inc. (formerly Kingsport Press, Inc.). Hal served as a supply officer in the United States Navy and is a decorated Vietnam veteran. During his thirty-eight year career he has held leadership positions in industry and academe, with job titles such as manager, production control and cost estimating; senior planning engineer; industrial engineer; program head, operations management; associate dean, resources; and department head, industrial engineering. From 1999 — 2002 Hal served as an adjunct professor of management science at Bond University in Australia. In the decade of the 1990s, as a member of the faculty of the Tennessee Institutes for Productivity through Quality, he helped shape much of the early thinking during the industrial transition to total quality management.

Dr. Aikens has a bachelor’s degree in industrial engineering from the Georgia Institute of Technology, and two graduate degrees from the University of Tennessee: a master of science in industrial engineering and a Ph.D. in management science. He is a senior member of the Institute of Industrial Engineers and holds memberships in the Institution of Engineers, Australia, the American Society for Quality, and the Institute for Operations Research and Management Science. Hal is a principal reviewer for John Wiley, Prentice-Hall, McGraw-Hill, and Duxbury Press, and has served as an Associate Editor for the European Journal for Operational Research. He is a registered chartered professional engineer in Australia and an examiner for the Tennessee Center for Performance Excellence. He has consulted with over 40 companies and has written numerous papers and given dozens of presentations and industrial seminars on the subject of quality improvement. His research interests are in quality implementations, lean process design, statistical analysis, and the theories of undergraduate education. With the support of the National Science Foundation Hal is currently taking the lead in designing an innovative new national template for engineering education that will be piloted at The University of Tennessee.

Table of Contents

Part I: QUALITY FROM 30,000 FEET

1: Quality Overview

2: Quality as a Strategic Imperative in the Information Age

3: People: The Most Valuable Asset

Part II: QUALITY FROM 5,000 FEET

4: Specifications and Production Implications

5: Quality of Design

6: System Maintenance and Reliability

Part III: QUALITY AT SEA LEVEL

7: Understanding Process Behavior — The Problem-solving Toolkit

8: Statistical Process Control By Variables Measures

9: Issues Relevant to Statistical Process Control By Variables

10: Statistical Process Control By Attributes

11: Process Control in Lean Production Environments

12: Control of Processes in Service Industries

Part IV: QUALITY BELOW THE SURFACE

13: Using ANOVA and DOE to Determine What Makes a Process Tick

14: Continuous Improvement: Pursuit of Six Sigma Quality

Appendices A-G

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews