ISBN-10:
0133791858
ISBN-13:
9780133791853
Pub. Date:
06/04/2015
Publisher:
Pearson
Quality Management for Organizational Excellence: Introduction to Total Quality / Edition 8

Quality Management for Organizational Excellence: Introduction to Total Quality / Edition 8

by David L. Goetsch, Stanley Davis
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Product Details

ISBN-13: 9780133791853
Publisher: Pearson
Publication date: 06/04/2015
Edition description: New Edition
Pages: 448
Sales rank: 824,416
Product dimensions: 8.50(w) x 10.90(h) x 0.90(d)

About the Author

Dr. David Goetsch is a full professor of Quality, Safety, and Business Management. He is the author of 75 books, six of which have been translated into foreign languages including Korean, Indonesian, Spanish, and Malaysian. Dr. Goetsch spent ten years in the private sector in quality-related positions before entering higher education full-time. His other books include Total Quality Handbook, Implementing Total Quality, Understanding ISO 9000 and ISO Standards, Occupational Safety and Health, Basics of Occupational Safety and Health, and Project Management for Engineering and Technology.

Stanley Davis is a former manufacturing executive with Harris Corporation and an adjunct professor of quality. He is co-author of several other books with Dr. Goetsch including Understanding ISO 9000 and the ISO Standards and Implementing Total Quality.

Table of Contents

Part I: Philosophy and Concepts
1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
2. Quality and Global Competitiveness
3. Strategic Management: Planning and Execution for Competitive Advantage
4. Quality Management, Ethics, and Corporate Social Responsibility
5. Partnering and Strategic Alliances
6. Quality Culture: Changing Hearts, Minds, and Attitudes
7. Customer Satisfaction, Retention, and Loyalty
8. Employee Empowerment
9. Leadership and Change
10. Team Building and Teamwork
11. Effective Communication
12. Education and Training
13. Overcoming Politics, Negativity, and Conflict in the Workplace
14. ISO 9000 and Total Quality: the Relationship. ISO 9000: the International Standard for Quality Management Systems

Part II: Tools and Techniques.
15. Overview of Total Quality Tools
16. Problem Solving and Decision Making
17. Quality Function Deployment
18. Optimizing and Controlling Processes Through Statistical Process Control
19. Continual Improvement Methods With Six Sigma, Lean, and Lean Six Sigma
20. Benchmarking
21. Just-in-Time Manufacturing
22. Implementing Total Quality Management

Index

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