ISBN-10:
111848763X
ISBN-13:
9781118487631
Pub. Date:
08/05/2013
Publisher:
Wiley
Quality Strategy for Research and Development / Edition 1

Quality Strategy for Research and Development / Edition 1

Hardcover

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Product Details

ISBN-13: 9781118487631
Publisher: Wiley
Publication date: 08/05/2013
Series: Wiley Series in Systems Engineering and Management Series , #94
Pages: 384
Product dimensions: 6.20(w) x 9.30(h) x 1.00(d)

About the Author

MING-LI SHIU, PhD, works for Delta Electronics, Inc.,where he executes strategic quality initiatives to revamp R&Doperating models and improve technology and quality. Supervised byquality management guru, Dr. Noriaki Kano, in Japan, and workingwith corporations including Delta on engineering projects, he is anexpert in Japanese methods of technology and productdevelopment.

JUI-CHIN JIANG, PhD, is the Associate Professor andformer chair of the Department of Industrial and SystemsEngineering of Chung Yuan Christian University, Taiwan. He is Chairof the CYCU Quality Research Center and is a senior businessconsultant to corporations and government institutions.

MAO-HSIUNG TU is the President of D&N BusinessConsulting Co., Ltd., and the founder and chairman of theAssociation of Quality Managers (AQM). He helped Philips (Taiwan)win the Deming Application Prize and the Japan Quality Medal in1991 and 1997.

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Table of Contents

Foreword xi
by Yoji Akao

Preface xiii

1 Introduction to Quality by Design 1

1.1 What Is Quality? 1

1.2 Why Quality by Design? 5

1.3 How to Design for Quality 5

1.4 New Product Development and QFD 6

1.4.1 Reflections on the Development of QFD 8

1.4.2 Reflections on the Evolution of NPD Philosophy 10

1.5 Technology Development and Functionality Design 12

1.6 Outline of This Book 13

PART I Optimizing Design for Function 15

2 Quality Function Deployment 17

2.1 Historical Development and Definition of QFD 17

2.2 The Nature of QFD 19

2.3 Benefits of QFD 20

2.4 Two Dominant Approaches to QFD 21

2.4.1 Akao’s Matrix of Matrices Model 21

2.4.2 The Four-Matrix Model 25

2.5 Shortcomings of QFD 28

2.6 Review Comments on QFD 29

2.6.1 Comments on QFD’s Development Trends and Evolutions29

2.6.2 Comments on QFD’s Shortcomings 37

2.6.3 Comments on QFD’s Applications 42

2.7 Concluding Remarks 44

3 Expanded System of QFD 45

3.1 Overview of EQFD System and Its Implementation Process45

3.2 Thirty-Six Steps of the EQFD Implementation Process 51

I. Business and Product Planning 51

II. Technology Development Planning 54

III. Request for Quotation (RFQ) 57

IV. Prototype Design 65

V. Engineering Verification Test (EVT) 68

VI. Design Verification Test (DVT) 69

VII. Production Verification Test (PVT) 76

VIII. Shop Floor Real-Time Management and Abnormality Management77

3.3 Reinforcement of EQFD for the Original QFD 78

3.4 EQFD Application 92

3.4.1 Quality Deployment 92

3.4.2 Technology Deployment 92

3.4.3 Cost Deployment 102

3.4.4 Reliability Deployment 102

3.4.5 Shop Floor Management 103

3.4.6 Summary 105

PART II Optimizing Design for Functionality 111

4 R&D Paradigm 113

4.1 R&D Strategy as Prediction and Prevention 113

4.2 Conventional Approach to R&D 115

4.3 R&D Paradigm Shift 120

5 Functionality Evaluation 127

5.1 Energy Transformation and Technology Development 127

5.2 Evaluation of Technology 131

5.3 Signal-to-Noise Ratio 132

5.3.1 Dynamic SN Ratio 133

5.3.2 Static SN Ratio 137

5.4 Comparative Assessment of Functionality 141

5.4.1 Conventional Evaluation Indicators 141

5.4.2 Using the SN Ratio 146

5.5 Examples 149

5.5.1 Two Measurement Systems 149

5.5.2 Two Designs 153

6 Functionality Design 157

6.1 R&D and Robust Engineering 157

6.2 Parameter Design for Robustness 159

6.2.1 Key Concepts 159

6.2.2 Key Tools 163

6.2.3 Process Steps 165

6.3 Common Problems of RE Application in Practice 172

6.4 Robust Technology Development 180

6.5 Case Studies 193

6.5.1 Optimization of a Current–Voltage Conversion Circuit193

6.5.2 Robust Engineering of a Voltage Adjustment Component212

6.5.3 Accuracy Engineering of a Measurement System 234

6.5.4 Stability Engineering of a Cutting Machine 251

6.5.5 Summary 269

7 Managing for Paradigm Shift 283

7.1 Winning Quality-Based Technology Leadership 283

7.2 Key Success Factors 284

7.2.1 Technical Aspect 286

7.2.2 Managerial Aspect 287

7.3 Benefit to the Organization 290

7.4 Slogan or Strategy? 290

PART III Integration Strategy 293

8 Structure for Design Activity Integration 295

8.1 Universal Roadmap and Nine Tools for Design Engineering295

8.2 Integration of QFD and Other Breakthrough Strategies 303

8.2.1 Simplified EQFD Model and Its Integration with DFX andDFSS 304

8.2.2 BOS-QFD 308

8.3 Integrated Process for Implementing QFD and RE 312

8.4 Customer-Focused, Rationalized and Effi cient R&D316

Appendix A Recommended Orthogonal Arrays for R&D 321

Appendix B General Orthogonal Arrays 330

References 349

Index 357

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