This unique, quick reference of quality principles, tools, and notable quotes belongs on the desk of every manager. While not intended to teach these quality fundamentals to the reader, this book is an ideal reference for anyone who has to make presentations, provide quality training, or serve as a mentor by providing convenient and time-tested information. Quality�s Greatest Hits is a great refresher for the experienced quality manager, and a helpful guide for those still trying to find their way in the confusing maze of quality. The ideas collected include SPC, design of experiments, marketing, management, strategic planning, ISO, TQM, quality gurus (Juran, Deming, Crosby), project management, and more.
A great reference for the Certified Quality Manager Exam