Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance

Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance

by Kelvin F. Cross

Hardcover

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Overview

Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance by Kelvin F. Cross

"Improving business processes, whatever or wherever they are in the enterprise, is an acknowledged way of improving the bottom line. Whether it’s re-engineering, Six Sigma, TQM, or any number of other techniques, the problem is that it’s usually such a huge undertaking that it’s more work than it’s worth. Kelvin F. Cross proposes that results can be achieved much more easily by going in and performing "surgical strikes" on specific areas that need improvement, without turning the entire thing into a "science project." And now his method is available for anyone seeking to streamline process structures.

Using case studies from companies including AT&T, GE, and Weight Watchers International to illustrate the remarkable results that can be achieved, Quick Hits sums up the ten key areas that are perfect targets for surgical strikes, demonstrating exactly how to handle each type of problem. By showing how to determine which approach to use for any given situation, the book gives readers an arsenal of tactical and judicious methods designed to be low risk, low cost, and very effective."

Product Details

ISBN-13: 9780814472064
Publisher: AMACOM
Publication date: 03/08/2003
Pages: 256
Product dimensions: 6.10(w) x 9.10(h) x 1.30(d)

About the Author

Kelvin F. Cross (Boston, MA) is the coauthor of three books, including Measure Up!: Yardsticks for Continuous Improvement. Formerly the head of business engineering for Wang Laboratories, he is now a founding partner of Corporate Renaissance, Inc., a business process design firm.

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