Quiet the Rage: How Learning to Manage Conflict Will Change Your Life (and the World)

Quiet the Rage: How Learning to Manage Conflict Will Change Your Life (and the World)

by R.W. Burke


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Product Details

ISBN-13: 9781943006410
Publisher: SparkPress
Publication date: 10/10/2017
Pages: 264
Sales rank: 1,207,902
Product dimensions: 5.90(w) x 8.90(h) x 0.70(d)

About the Author

R.W. Burke is a Certified Professional Coach through the Institute for Professional Excellence in Coaching (iPEC). He holds BS in accountancy from Providence College, and a master’s of business administration degree with a concentration in finance from Providence College’s School of Business. For thirty years, he’s worked in and around the automobile business. For the last six of those years, he’s worked to become the top coach on Ford Motor Company’s Consumer Experience Movement (CEM) project, covering twenty-three dealerships in seven states. He is also responsible for CEM Inside, Ford Motor Company’s regional initiative to bring the work done by coaches in the field to its own field staff, and has worked with BMW North America and their half-owned subsidiary, The Retail Performance Company, to develop a coaching initiative and workshop. He and his wife live in Rhode Island with their two St. Bernards, Goliath and Petunia. His son attends UCLA.

Table of Contents

Foreword John Kuzava 9

Preface Denise Burke 13

Reflection: The Source of Conflict 15

Readiness: The Advent of Self-Awareness 21

Rage: Borne of Conflict, Becoming Conflict 31

Reality: Broken Rules, Broken Life 49

Reason: History, Influencing the Present 53

Responsibility: The Super Wicked Problem 59

Realize: People and Personal Values 65

Step 1 Declaring Personal Values 69

Recurrence: Personal Values as Triggers 91

Step 2 Identifying Hot Situations 97

Reaction: The Creation of Emotional Energy 107

Rampage: Being Conflict, and Highly Reactive 117

Step 3 Emotional Reactions 145

Refrain: The Theory of Reactivity 163

Step 4 Interrupting Emotional Reactions 171

Repetition: No Intention, No Emotion, No Reaction 181

Reckoning: My Struggling with Faith, Math, and Abandonment 197

Response: Coaching Yourself Up 217

Step 5 Crafting a Response. 227

Resolve: How Learning to Manage Conflict Will Change Your Life (and The World) 237

Afterword 249

Appendix 253

About the Author 257

About the Publisher 261

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