Recommended Practices for Office of Inspector General Hotlines

Recommended Practices for Office of Inspector General Hotlines

by Department of Homeland Security

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Overview

Recommended Practices for Office of Inspector General Hotlines by Department of Homeland Security

This report offers guidance to Offices of Inspectors General (OIGs) on ways to enhance the efficiency of their complaint management process through improved Hotline operations. In order to best manage OIG resources and to fulfill organizational mission requirements, Hotline operators must be able to elicit information from complainants quickly and efficiently and, to the extent possible, assist in segregating legitimate complaints from those that are frivolous, malicious, repetitive, or otherwise unsuitable for further Inspector General action.

Product Details

ISBN-13: 9781491016169
Publisher: CreateSpace Publishing
Publication date: 07/18/2013
Pages: 42
Product dimensions: 8.50(w) x 11.00(h) x 0.09(d)

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