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Reference and Information Services: An Introduction
     

Reference and Information Services: An Introduction

by Richard E. Bopp, Linda C. Smith
 

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This text is designed to provide the beginning student of library and information science with an overview of the most important tools for general reference work and the concepts and theory behind today's reference services. Part I deals with concepts and theory and is topical. It covers such areas as ethical aspects of reference service, reference interview, the

Overview

This text is designed to provide the beginning student of library and information science with an overview of the most important tools for general reference work and the concepts and theory behind today's reference services. Part I deals with concepts and theory and is topical. It covers such areas as ethical aspects of reference service, reference interview, the principles and goals of library instruction, bibliographic control and search strategies, training and continuing education for reference staff, the evaluation of reference services, and the management of these services. In many cases specific applications in different types of libraries are pointed out. Expanded coverage of electronic reference service is provided by two full chapters devoted to basic principles and current trends in this area. A separate chapter covers unique approaches to reference service for special groups. Part II describes the general principles and sources for selecting and evaluating reference tools and the princi

Editorial Reviews

Booknews
Textbook for an initial reference course provides beginning students in library and information science with an overview of the most important tools for general reference work as well as the concepts and theory behind contemporary reference services. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Now in a fully updated and expanded third edition, Reference And Information Services offers detailed discussion on a wide range of reference-related services including interlibrary loan, document delivery, access to networked electronic resources, readers' advisory services, and more. Of special interest on the chapters regarding the Internet and World Wide Web, the attention to ethical issues and the strong focus on user-centered services, both face-to-face and those mediated by technology. Reference And Information Services is an essential reference for library school and professional library reference collections, as well as in-service library training supplement reading resource lists. REVIEW%> THE LANGUAGE STUDIES SHELF

Product Details

ISBN-13:
9780872877887
Publisher:
Libraries Unlimited
Publication date:
03/01/1991
Series:
Library Science Text Series
Pages:
550

Meet the Author

RICHARD E. BOPP, retired, was Associate Professor of Library Administration, University of Illinois, UrbanaChampaign.

LINDA C. SMITH is Professor and Associate Dean, Graduate School of Library and Information Science, University of Illinois, UrbanaChampaign. She serves on the editorial board of Library Quarterly. She received the Isadore Gilbert MudgeR. R. Bowker Award for distinguished contribution to reference librarianship and was named a Distinguished Teacher/Scholar. She is also the 2004 recipient of the Beta Phi Mu Award for distinguished service to education for librarianship.

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