It is old news that we are in a new information age! And it should come as no surprise that we need new information to help us change our old ways. As clinical laboratory scientists, physicians, and technologists, we need new ideas, processes, tools, and technology to transform our healthcare laboratories from production testing operations into information management organisations. Our future is providing diagnostic and treatment information, regardless where testing is performed and who performs the measurements. To facilitate the transformation to an information management organisation, this publication describes a reference information model for healthcare laboratories. This model allows us to gain new insights into our operations and organisations and helps us to better define and understand our critical information processes. Along with the model, they also provide the computer tools to support that transformation and facilitate the new information management organisation. By coupling theory with technology, they show us the nature of the new organization and start us on the path to the future.