|Publisher:||Rowman & Littlefield Publishers, Inc.|
|Product dimensions:||5.90(w) x 8.90(h) x 0.50(d)|
About the Author
Laura Saunders is an assistant professor at Simmons College Graduate School of Library and Information Science, where she teaches in the areas of user instruction, reference, intellectual freedom, and academic libraries. Her research interests include information literacy, assessment, and social justice aspects of information access and literacy.
Lillian Rozaklis is an independent consultant in user research, learning analytics, and information services, with prior roles as a reference librarian in public libraries and as a research analyst in higher education. She received her Ph.D. in Information Studies from Drexel University's College of Information Science and Technology and an M.S. in Library and Information Science from Syracuse University's School of Information Studies.
Eileen G. Abels is dean and professor at Simmons College Graduate School of Library and Information Science. Her primary teaching areas are reference, business information, and special libraries. Her research interests include information access, the future of libraries, and the future of library and information science education.
Table of Contents
Chapter 1: Evolution of Reference Services
Chapter 2: Competitive Pressures Facing Reference
Chapter 3: Implications of Change: Competencies and Philosophies
Chapter 4: Thinking Outside the Box: Entrepreneurship in Reference Service Provision
Chapter 5: Leveraging Environmental Scanning for Repositioning
Chapter 6: Leading and Managing Change for Organizational Renewal