The Responsible Business offers a new and strategicapproach to doing business that holistically integratesresponsibility into all aspects of an organization, allowing forreturns at every level, business and social. This book goes beyondthe often well intentioned but limited attempts at sustainabilityto present a framework that allows organizations to bringresponsibility into everything they do and re-imagine success. Frominnovation, product development, and production processes tobusiness management, strategic planning, and shareholderdevelopment, the author shows how being a Responsible Business is apractical skill that can be applied day-to-day at every level ofthe business.
No longer just the role of a department or the job of CSRprofessionals, successful responsibility and business efforts startat the business level, are then taken to the corporate level, andare finally applied throughout the organization. The ResponsibleBusiness outlines a framework for building a responsibility andconsciousness infrastructure that applies a living systems view tothe business and inspires all of its stakeholders, includingshareholders.
Throughout the book, illustrated by examples from technology tomanufacturing, large and small, public and private, Sanforddemonstrates how to make responsibility integral to all aspects ofa business as an engine for innovation, profitability, andpurpose.
Praise for The Responsible Business
"This is a very significant book. It makes it clear thatbusinesses have a single boss with five interrelated aspects. Thestories are among the crispest, most evocative case histories Ihave seen. The book is for any corporate leader trying to do theimpossible: create a business that recreates the world."—Art Kleiner, editor-in-chief, strategy + business,and author, The Age of Heretics
"Carol Sanford offers us a proven, practical, and systems-basedapproach that integrates five stakeholder groups into a businesssystem working as an integral whole. Essential reading for leaderswanting a system framework for sustainability and businesssuccess!"—Otto Scharmer, MIT Sloan senior lecturer; author,Theory U: Leading from the Future as it Emerges; and coauthor,Presence
"The Responsible Business challenges many assumptionscorporate leaders, investment advisors, and sustainability expertshave long taken for granted. It provides a road map that can helpinnovative businesses think about how to be trulytransformational."—Sam Ford, Fast Company expert blogger and director,Peppercom
"The powerful concepts in The Responsible Business havechanged the process of sustainable development and how communitiestruly thrive. Indeed, these proven approaches will be the roadmapto truly achieve the deepest level of living communities."—Bill Reed, founding member of LEED System andcoauthor, The Integrative Design Guide to Green Building
"Critical for re-imagining the future of business. Rarely a daygoes by that I do not call on this way of thinking and looking atthe world. It is useful for taking on the big business decisionsthat so many of us face every day."—Chad Holliday, chairman, Bank of America
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About the Author
CAROL SANFORD has been the CEO of InterOctave, Inc., a global business resource to Fortune 500 and new economy businesses large and small, for over thirty years. In addition, Carol lectures at universities such as MIT Sloan School of Management, University of Washington Foster School of Business, and University of Michigan Ross School of Business on sustainability, business innovation, and corporate responsibility. Visit www.TheResponsibleBusiness.com for additional content and information.
Table of ContentsA Foreword from the Boardroom (Chad Holliday).
A Foreword from Academia (Rebecca Henderson).
Prologue: A New Business Mind.
Procter & Gamble (P&G): Responsibility Prototype.
P&G's Guiding Principles.
Bringing It Home.
Introduction: The Responsible Business'
New Problem, Old Mind'
Evolve Corporate Responsibility by Evolving BusinessResponsibility.
Three Forks in the Road to Responsibility.
A Framework for the Responsible Business.
From Add-on Responsibility to Full-on Responsibility.
About This Book.
About the Author.
PART ONE: THE RESPONSIBLE BUSINESS: REIMAGININGBUSINESSES OF THE FUTURE.
1 Stories from Three Continents.
Herban Feast: Caring for Customers.
Kingsford: Creating Collaboratively.
Colgate, South Africa: Localizing Identity and Destiny.
Seventh Generation: Regenerating Planetary Systems.
E. I. DuPont: Engaging Shareholder Value.
Panning for Gold.
2 Stakeholders as Systemic Collaborators.
The Meaning of Stakeholder.
Stand in the Stakeholder's Shoes.
Stakeholders Affect Responsibility.
Five Key Stakeholders and Their Stakes.
3 Geometry of the Responsible Business.
Systemic Stakeholder Framework.
The Logic of the Pentad.
Integrate Stakeholder Initiatives.
4 Be Value-Adding, Not Value-Added.
Value-Added Is Not Value-Adding.
Energize Caring Through Value-Adding Processes.
Five Stakeholder Imperatives.
5 Making the Responsible Business Pentad Work.
Revolutionizing Business Models: Red Hat.
From Commodity to Nondisplaceability: Kingsford.
Deeply Connect to Your Customer: Herban Feast.
Mission-Driven Meets Future-Proof: Seventh Generation.
Change the World by Changing the Business: Colgate, SouthAfrica.
PART TWO: MAKING I T WORK: THE MAP TO THE TERRITORY.
6 Teaching an Organization to Star.
Retrofi t an Existing Business.
Reverse Phases for a Start-up Responsible Business.
7 Nonhierarchical Decision Making.
Hierarchical Management Is Irresponsible.
Self-Organizing Decision Making Is Responsible.
Four Self-Organizing Capabilities.
PART THREE: IRRESPONSIBILITY HAPPENS: REFRAMING HOW CHANGEWORKS.
8 Responsibility Running Backward.
Running Faster in the Wrong Direction.
A 360-Degree Business Perspective.
Make Something for Someone.
From Backward to Forward Spin.
9 Our Own Worst Enemies: Turning PeopleAround.
Three-Brained Decision Making.
Triad of Mental Frames.
Familiarity Is the Enemy of Creativity.
Incentives Narrow the Mind.
Narrower Frames of Reference Cause the Pentad to SpinBackward.
Leading from the Purposeful Mental Frame.
Personal Development and Critical Thinking Skills.
10 Cautionary Tales: Design for Prevention and Cure.
Six Common Hazards.
An Ounce of Prevention.
PART FOUR: THE BIG PICTURE OF RESPONSIBILITY.
11 A Responsible View of Capital.
Stakeholder Return on Investment (ROI).
12 Assessing Responsibility.
Systemic Responsibility Indicators.
13 The Future of Responsibility.
Getting from Here to There.
Alternative Business Approaches.
Responsible Investing Within the Current Legal Framework.
Epilogue: Developing Capability for Responsibility.
Three Capabilities Underlying Responsibility.
A Final Refl ection.