*Highlights the importance of crisis management and provides a guide for tourism operators and offices*Analyses the strengths and weaknesses of the approaches of tourism managers *Covers crises caused by: terrorism, natural disaster, disease, crime and warThe aftermath of the attack on the World Trade Center on September 11, 2001, in New York, highlighted the vulnerability of the tourist trade to unforeseen events. The book, written by an experienced tourism marketer and trainer, provides detailed case studies of different crises and analyzes the approaches taken by tourism managers in the USA, Egypt, Israel, Sri Lanka, Turkey, Fiji, South Africa, Australia and the UK.
About the Author
Table of Contents
Part I: Overview Defining tourism desinations in crisis * Managing the recovery and restoration of destinations in crisisPart II: Terrorism and Political Violence United States: September 11, 2001 terrorist attacks * The impact on American and global tourism Egypt: terrorist attacks against tourists, 1990-98 * Restoring confidence in tourism Israel: the Palestinian uprising, 2000-02 * Promotion of tourism during an ongoing crisis Sri Lanka: civil war, 1995-2001 * Marketing during a long-term crisis Fiji: political coups, 1987 and 2000 Post-crisis tourism recoveryPart III: Natural Disaster Turkey: Izmit earthquake, 1999 Rebuilding the tourist industryPart IV: Epidemic Britain: foot-and-mouth disease, 2001 Restoring confidence through information disseminationPart V: Crime South Africa: crime wave, 1994-2000 * Pre-emptive response to potential tourism crisis Australia: Port Arthur massacre, 1996 Tourism Tasmania’s response to an aberrant crisisPart VI: War Croatia: The Croatia-Yugoslav war, 1991-5 Post war recovery and tourism developmentPart VII: Combination Crises Phillipines: combination crises, 1990-2001 Managing terrorism, natural disaster, crime and political instability