Table of Contents
Chapter 1 47 Cents an Hour 1
Chapter 2 After the War 12
Chapter 3 The Move to Phoenix 35
Chapter 4 Labor Relations and Cork-lined Rooms 55
Chapter 5 Inflight Service and Tragedy in Mexico City 73
Chapter 6 Of Bulletin Boards and Bloodbaths 99
Chapter 7 Circling the Wagons in Salt Lake City 114
Chapter 8 The Harvard MBA 129
Chapter 9 Turbulence at the Top 146
Chapter 10 The Partnership Program 165
Chapter 11 The Competitive Action Program 189
Chapter 12 The Only Way to Fly 224