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Saving Face: How to Preserve Dignity and Build Trust

Saving Face: How to Preserve Dignity and Build Trust

by Maya Hu-Chan
Saving Face: How to Preserve Dignity and Build Trust

Saving Face: How to Preserve Dignity and Build Trust

by Maya Hu-Chan


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"Maya Hu-Chan shares a blueprint for becoming a more empathetic, self-aware, and inclusive leader. Saving Face guides us to consider different perspectives, to think first and speak last, and to respect others above all else."
--Frances Hesselbein, former CEO, Girl Scouts of the USA, and Presidential Medal of Freedom recipient

Organizations now need to attract, retain, and motivate teams and employees across distance, time zones, and cultural differences. Building authentic and lasting human relations may be the most important calling for leaders in this century. According to management and global leadership specialist Maya Hu-Chan, the concept of "saving face" can help any leader preserve dignity and create more empathetic cross-cultural relationships.

"Face" represents one's self-esteem, self-worth, identity, reputation, status, pride, and dignity. Saving face is often understood as saving someone from embarrassment, but it's also about developing an understanding of the background and motivations of others to discover the unique facets we all possess. Without that understanding, we risk causing others to lose face without even knowing it. Hu-Chan explains saving face through anecdotes and practical tools, such as her BUILD leadership model (Benevolence, Understanding, Interacting, Learning, and Delivery). This book illustrates how we can give face to create positive first impressions, avoid causing others to lose face, and, most importantly, build trust and lasting relationships inside and outside the workplace.

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Product Details

ISBN-13: 9781523088607
Publisher: Berrett-Koehler Publishers
Publication date: 06/09/2020
Pages: 224
Product dimensions: 5.63(w) x 8.56(h) x 0.50(d)

About the Author

Maya Hu-Chan is a globally recognized management consultant, executive coach, author, and speaker. She is the founder and president of Global Leadership Associates. Hu-Chan was an anchor for the Broadcasting Corporation of China in Taiwan, CEO of a nonprofit organization in California, and columnist for Inc. She has trained and coached thousands of leaders from Fortune 500 corporations, nonprofits, and public sectors in North America, Asia, Europe, Australia, and Latin America and is the coauthor of Global Leadership: The Next Generation.

Table of Contents

Foreword Marshall Goldsmith ix

Preface xi

Introduction Honoring Face, Losing Face, and Saving Face 1

Chapter 1 Saving Face as Social Currency 7

Chapter 2 How to Avoid Losing Face 17

Chapter 3 Authentic Acts of Saving and Honoring Face 31

Chapter 4 Saving Face for the Wrong Reason 43

Chapter 5 Psychological Safety, Innovation,… and Face 49

Chapter 6 How to BUILD Relationships Using Face 59

Chapter 7 Relearning How to Drive 87

Chapter 8 Cultural Agility 99

Chapter 9 Seeing beyond the Glass Ceiling 115

Chapter 10 Face and the Value of Feedback 137

Chapter 11 Facetime 153

The Toolkit 157

Notes 161

Acknowledgments 163

Index 165

About the Author 171

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