Say It Right the First Time / Edition 1

Say It Right the First Time / Edition 1

by Loretta Malandro
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Pub. Date:
McGraw-Hill Professional Publishing
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Say It Right the First Time / Edition 1

Get what you want at work the first time and every time

Being a business professional is all about managing, motivating, and leading, or, in other words, getting people to do what you want. And, far and away, the most important tool for accomplishing this objective is language.

Written by an internationally recognized expert on business communications, this book offers managers deep insights into the power of language and how to wield it effectively in any organization.

Loretta Malandro arms readers with more than 200 power words and phrases designed to help readers become better managers, leaders, and coaches. She also reveals communication secrets such as emotional triggers, victim versus ownership language, escape phrases, as well as language for "softening the edges," reframing, accountability, and recovering from communication gaffes.

Malandro also provides:

  • Invaluable insights into the emotional power of words
  • Priceless techniques to connect with and move an audience
  • Tips on recognizing "killer words" and overcoming the trouble they can cause
  • An arsenal of strategies, scripts, work sheets, and self-tests for gauging current communication skills and pinpointing weaknesses

Product Details

ISBN-13: 9780071408615
Publisher: McGraw-Hill Professional Publishing
Publication date: 03/25/2003
Edition description: List
Pages: 304
Sales rank: 813,749
Product dimensions: 5.90(w) x 8.80(h) x 0.60(d)

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Say It Right The First Time 5 out of 5 based on 0 ratings. 10 reviews.
Guest More than 1 year ago
I highly recommend this book! This practical book is wonderful. It has memorable examples, communication pitfalls and concrete ways to improve both professional and personal communication. It is simply wonderful and full of brilliant ideas. I love the way the information is organized and the writing style is very entertaining.
Guest More than 1 year ago
How great to find a book I can adapt to a retired lifestyle, be more comfortable in social situations and enrich my life through words. 'Say it Right the First Time' did just that.
Guest More than 1 year ago
Inspired people are the key to business success and sustainability. What leaders say and how they say it can have a huge impact on others. 'Say it right the first time' goes right to the heart of taking accountability for our words and behaviours. Dr. Malandro masterfully provides leaders practical strategies that work and ultimately lead to being more effective and inspiring. Leaders should make it a priority to look into the gems contained in this guide to successful leadership communication. The concepts of accountability and partnership become real with Dr. Malandro's insight and experience. When leaders understand how to practice the skills employees will come to work with their heart and soul every day.
Guest More than 1 year ago
After reading this book I realized what I was doing wrong in my personal relationships. Now I know what to say to deal with someone when they are angry or upset. I have new skills for separating the 'symptoms' from the 'problem'. Now when someone tells me they are upset--I ask the right questions to get to the real problem. This book has really helped me. Highly recommended!
Guest More than 1 year ago
An easy to read guide to effective communications. A great book for anyone who interacts with other people...should cover most of the population.
Guest More than 1 year ago
Great book that gives you ways to really use your words to communicate. It's amazing how we use the same phrases every day without realizing what we are doing. Dr. Malandro points out ineffective words and gives powerful alternatives. Really excellent books for the real world.
Guest More than 1 year ago
LOVED IT! I used the skills for handling difficult situations with my husband and our relationship is better than its been in a long time. I'm also using Malandro's advice on avoiding weak words and replacing them with powerful ones. Not only do I feel more confident, people are paying attention to what I'm saying. I never thought my word choice could make such a difference in the response I get from others. I highly recommned this book for anyone who believes as I do that 'communication is everything'!
Guest More than 1 year ago
Say It Right The First Time is an amazing tool as well as entertaining read. It states the surprisingly obvious, and not so obvious, things we say which actually interrupt what we are trying to accomplish. This book provides great examples of what works, what doesn't work and why. It is a real eye opener and has forever changed the way I speak and listen. This book is an absolute must for everyone!
Guest More than 1 year ago
This book spells out, clearly and concisely, communication 'truths' that I never learned in school. The author is direct and to-the-point and captured my full attention. I now have an arsenal of 'secret communication weapons' for work. One of my favorites from the book is 'A qualifed 'yes' is always a 'no'. I'm often disappointed when people at work, or friends, say 'yes, but' and never follow through. I now understand that a 'qualified yes' has conditions that must be resolved before the person really means yes. For me, I am dropping the word 'try' from my vocabulary since this is my way of avoiding committing. Bottom line--this book is great. It is packed with skills, tips, and well, secret weapons that are helping me resolve issues I could not resolve before at both work and home. Read it and build your secret weapons!
Guest More than 1 year ago
This easy to read book is powerful, insightful and just plain practical. Dr. Malandro gives it to us straight without pretext or frills. She makes it clear how we communicate makes for success or failure. Her insightful coaching resonates for me professionally and personally. We need to hear more from Dr. Malandro! I can't wait for her next book.