ISBN-10:
1591586984
ISBN-13:
9781591586982
Pub. Date:
06/30/2008
Publisher:
Libraries Unlimited
Scorecards for Results: A Guide for Developing a Library Balanced Scorecard

Scorecards for Results: A Guide for Developing a Library Balanced Scorecard

by Joseph R. Matthews

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Product Details

ISBN-13: 9781591586982
Publisher: Libraries Unlimited
Publication date: 06/30/2008
Edition description: New Edition
Pages: 112
Product dimensions: 6.90(w) x 9.90(h) x 0.20(d)

About the Author

Joseph R Matthews has assisted numerous libraries and local governments in a wide variety of projects. He has taught courses in library information systems, strategic planning, and evaluation of library services and research methods.

Table of Contents

Foreword

Introduction

Chapter 1: What is a Balanced Scorecard?

Chapter 2: The Library Scorecard

Chapter 3: A Suggested Process

Chapter 4: Step 1: The Mission and Vision

Chapter 5: Step 2: Strategy and Strategy Maps

Chapter 6: Step 3: Selecting Performance Measures

Chapter 7: Step 4: Identifying Targets and Initiatives

Chapter 8: Step 5: Integrating the Scorecard

Chapter 9: Step 6: Communicating Your Scorecard

Glossary

Appendix: Selected Resources

Index

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