Seamless Government: A Practical Guide to Re-Engineering in the Public Sector

by Russell M. Linden

Overview

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government'and how to overcome resistance along the way.

Product Details

ISBN-13:	9780787900151
Publisher:	Wiley
Publication date:	09/28/1994
Series:	Jossey-Bass Public Administration Series
Pages:	320
Product dimensions:	4.72(w) x 11.02(h) x 2.36(d)

About the Author

RUSSELL M. LINDEN Ph.D., is principal of Russ Linden &Associates, a management consulting firm that focuses on publicsector innovations. His clients have included the National Academyof Sciences, the Internal Revenue Service, the Departments of theArmy and Navy, the National Academy of Public Administration, theFBI Academy, and more than three dozen state and local governmentagencies. He is the author of From Vision to Reality: Strategies ofSuccessful Innovators in Government (1990).

Table of Contents

NEW REALITIES FOR PUBLIC AGENCIES.

1. The Quiet Revolution in American Government.

2. The Evolution of Work in Public and Private Bureaucracies.

3. A New Approach to Work: Re-Engineering and the SeamlessOrganization.

RE-ENGINEERING PUBLIC ORGANIZATIONS: PRINCIPLES, STRATEGIES, ANDGUIDELINES.

4. Principles of Re-Engineering.

5. Setting the Stage for Re-Engineering.

6. Re-Engineering Step-by-Step.

7. Overcoming Public Sector Constraints.

8. Aligning Systems to Support Seamless Work.

PULLING IT ALL TOGETHER.

9. Re-Engineering Lessons from Two Agencies.

10. Getting Started on Re-Engineering.

Conclusion: Working Without Walls.

Editorial Reviews

"Seamless Government is full of fresh insights and illuminating examples. For readers outside the government, it will be a valuable guide to the ongoing struggle to improve the performance of public bureaucracies. For those inside the government (or other large organizations), it will be an indispensable how-to manual." (James Fallows, Washington editor, The Atlantic Monthly, and author of Looking at the Sun)

From the Publisher