Service at Its Best: Waiter-Waitress Training / Edition 1

Service at Its Best: Waiter-Waitress Training / Edition 1

ISBN-10:
0130926264
ISBN-13:
9780130926265
Pub. Date:
11/28/2001
Publisher:
Prentice Hall

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Overview

Service at Its Best: Waiter-Waitress Training / Edition 1

Designed for results and accountability, this #1 competency-based training guide covers everything a waiter or waitress needs to know to be successful in the today's dynamic and competitive restaurant industry—all organized within self-contained chapters that flow in a logical sequence and establish a step-by-step procedure for understanding and learning appropriate server skills. Discusses the occupational advantages and disadvantages of the job, along with job qualifications and descriptions or advancement opportunities for servers. Explains basic table settings for breakfast, lunch and dinner, and includes 25 tips for proper table service, such as the correct procedures for loading and carrying trays and techniques of carrying multiple plates. Explains wine varietals, as well as other spirits, cocktails, and coffees, and presents step-by-step illustrations of correct serving procedures. Covers current technology applications and their benefits, including table service management, guest paging system, product management software, hand-held touch-system terminal, server paging system, two-way radio, restaurant web sites, and other software technology used in the business. Shares the successful experiences of ten servers from across the United States. Appendices offer a handy reference source for common menu terms, wine terminology, spirit brands and related cocktails, ales, lagers, and non-alcoholic beers. For restaurant food server training programs in the hospitality, travel and tourism industries; also a handy reference manual for specific service questions.

Product Details

ISBN-13: 9780130926265
Publisher: Prentice Hall
Publication date: 11/28/2001
Edition description: New Edition
Pages: 199
Product dimensions: 8.10(w) x 10.70(h) x 0.70(d)

Table of Contents

1. The Professional Waiter-Waitress.

2. Professional Appearance.

3. Table Settings, Napkin Presentations, and Table Service.

4. Serving Food and Beverages.

5. Service Preparedness.

6. Wine and Beverage Service.

7. Guest Communications.

8. The Technology of Service.

9. The Host/Hostess.

10. Waiter-Waitress Profiles.

Appendix A: Common Menu Terms.

Appendix B: Wine Terminology: General, Sight, Smell, and Taste.

Appendix C: Spirit Brands and Related Cocktails.

Appendix D: Ales, Lagers, and Non-Alcoholic Beers.

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