This book brings together researchers and practitioners from academia, the utility industry, private and public organizations and regulatory agencies to address various challenges and opportunities related to product differentiation in the electric power industry. The book's objectives are to:
• review the state of the art in implementing reliability differentiated electric services;
• address the entire process for developing and implementing reliability differentiated product menus including research, design, marketing, implementation and evaluation;
• consider technical, economics, and regulatory barriers to implementing reliability differentiated product design; and
• bring together a variety of theoretical and practical experience in electric power product differentiation.
|Series:||Topics in Regulatory Economics and Policy Series , #13|
|Product dimensions:||6.10(w) x 9.25(h) x 0.03(d)|
Table of Contents
I: Introduction. II: Theoretical Foundations for Service Design. III: Understanding the Consumer's Needs. IV: Supply Side Considerations. V: Role of Enabling Technologies. VI: Utility Experience with Product Differentiation. VII: Experience from Other Industries. VIII: Regulatory Experience.