Pub. Date:
Springer US
Service Systems Implementation / Edition 1

Service Systems Implementation / Edition 1


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Product Details

ISBN-13: 9781441979032
Publisher: Springer US
Publication date: 02/14/2011
Series: Service Science: Research and Innovations in the Service Economy
Edition description: 2011
Pages: 310
Product dimensions: 6.80(w) x 9.40(h) x 1.10(d)

Table of Contents

Data-Driven Simulation-Enhanced Optimization of People-based Print Production Service.- Intelligent Document Gateway - A Service System Case Study and Analysis.- A Framework for the Design of Service Systems.- Surviving Nuclear Winter - Towards a Service-Led Business.- Towards an Operations Strategy for the Infusion of Product-Centric Services into Manufacturing.- Theory of Constraints for Services: Past, Present, and Future.- An assessment tool for establishing Infrastructure as a Service Capability Maturity.- Customer-Provider Strategic Alignment: A Maturity Model.- CIO in a Service Economy.- Service Productivity: How to Measure and Improve It?.- Value Co-Creation from the Consumer Perspective.- Metrics that Matter - Measuring and Improving the Value of Service.- Succeeding through Service Innovation: Consumer Directed Care in the Aged Care Sector.- Measurement In Service Businesses: Challenges and Future Directions.- An Integrated View of Service Innovation in Service Networks.- A Service Systems Perspective of E-government Development.- Predictive Systems for Customer Interactions.

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