Services Management: The New Paradigm in Hospitality / Edition 1

Services Management: The New Paradigm in Hospitality / Edition 1

by Jay Kandampully
ISBN-10:
0131916548
ISBN-13:
2900131916547
Pub. Date:
12/15/2005
Publisher:
Prentice Hall
Select a Purchase Option (New Edition)
  • purchase options
    $24.11 $109.80 Save 78%
    • Free return shipping at the end of the rental period details
    • Textbook Rentals in 3 Easy Steps  details
    icon-error
    Note: Access code and/or supplemental material are not guaranteed to be included with textbook rental or used textbook.
  • purchase options
    $52.83 $109.80 Save 52% Current price is $52.83, Original price is $109.8. You Save 52%.
    icon-error
    Note: Access code and/or supplemental material are not guaranteed to be included with textbook rental or used textbook.

Product Details

ISBN-13: 2900131916547
Publisher: Prentice Hall
Publication date: 12/15/2005
Edition description: New Edition
Pages: 400
Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

Table of Contents

About the Author
Acknowledgments
Preface
Part I The Service Paradigm
Chapter 1 The Metamorphosis of Services
Chapter 2 The Nature of Services
Part II Services of Quality
Chapter 3 Quality--the Core Service
Chapter 4 Understanding Customer Needs
Part III Services that Serve
Chapter 5 The Service Vision
Chapter 6 Modern Marketing (1)--External Service Implications
Chapter 7 Modern Marketing (2)--Internal Management Implications
Part IV Service Growth to Excellence
Chapter 8 Empowerment, Guarantees, and Recovery
Chapter 9 Global Strategies for Hospitality Services
Chapter 10 Technology and its Applications
Chapter 11 Implications of the New Paradigm in Hospitality
References
Index

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews