Serving the American Public: Best Practices in Telephone Service: Federal Consortium Benchmark Study Report available in Paperback
- Pub. Date:
- DIANE Publishing Company
Summarizes best practices in industry that may be applicable to government. Organized around major themes leadership, information management, planning, human resources, management of processes results, and customer focus and satisfaction. A consistent focus is on the customer & on the integration of the customers needs into the organizations management, technology and human resource systems.