Table of Contents
Chapter 1 It's a Jungle Out There 1
Why Slackers Go Monkey-Free 4
How to Put Monkeys in Their Place 5
Chapter 2 Out-of-Place Monkeys 7
When Are Monkeys Acceptable? 9
Why Do Monkeys Keep Shifting? 10
Why Do Millions of Managers Struggle With Monkeys? 12
The Rise of the Monkey 14
A New Look at Leadership 15
Three Important Questions 17
Chapter 3 Where Is the Monkey, and Where Should It Be? 21
Constantly Check for Monkeys 22
Ask for Help 25
Flush Out Hidden Monkeys 27
Chapter 4 Treat Everyone Well 31
Rise to the Challenge 33
Ignore Excuses 37
Sidle Up 38
Stop Blaming Everyone for the Behavior of a Few 39
Stop Avoiding Irresponsible Employees 41
Treat Lies as Truth 43
Issue Big Threat Monkeys Only With Great Caution 43
Harness Peer Pressure 45
Control the Desire for Revenge 46
Sort Out Ignorance From Insubordination 47
Deflect "The People's Representative" Attack Monkeys 49
Follow the Golden Rule 51
Change the World One Person at a Time 52
Chapter 5 Make Decisions Based on Your Best People 57
Thank the Good Folks 58
Give Anonymous Public Praise 62
Use Borrowed Praise 63
Feed the Desire for Recognition and Autonomy 63
Learn to Ignore 66
Focus on Actions Rather Than Thoughts 69
Reward Effort, Not Just Results 72
Get the Most Out of Bad Employees 73
Base Decisions on the Best Customers, Too 76
Apply These Techniques to Customers, Too 79
Remember Who's in the Majority 81
Chapter 6 Protect Your Good People First 83
Give Good Employees Permission Not to Volunteer 84
Let Them Know What's Not Their Job 87
Take Away Burdensome Responsibilities 89
Ignore Minor Errors 90
Delegate to the Right Person for the Job 92
Treat Everyone Weil, but not Equally 93
Shield Good People From Envy and Resentment 96
Take the "Hit" for Good People 98
Give Good People a Break 99
Show Your Strength 100
Chapter 7 What Monkeys Do You Shift? 103
The Blanket Monkey 104
The Rule Monkey 105
The Avoidance Monkey 105
The Yelling Monkey 106
The Blame Monkey 106
The Crying Monkey 107
The Pouting Monkey 108
The Lying Monkey 109
The Arguing Monkey 109
Monitor Your Monkeys 110
Epilogue: Keeping Monkeys on Your Mind 113