Shut Up and Listen!: Hard Business Truths that Will Help You Succeed

Shut Up and Listen!: Hard Business Truths that Will Help You Succeed


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One of the few true leadership roadmaps to the summit of career success and satisfaction, featuring concise, learn-and-repeat principles for entrepreneurs, leaders of large companies, managers, and executives at any level.

For aspiring entrepreneurs or people in business, this book will help you take your company to the next level. When you put this book down, you’ll know what you’re doing right and what you’re doing wrong to operate your business, and if you’re just getting started, it will help set you up for success.

Tilman Fertitta, also known as the Billion Dollar Buyer, started his hospitality empire thirty years ago with just one restaurant. So he knows the challenges that business owners face, as well as the common pitfalls that cause them to go under. Over the years he’s stayed true to the principles that helped him scale his business to what is believed to be the largest single-shareholder company in America, with over $4 billion in revenue, including hundreds of restaurants (Landry’s Seafood, Bubba Gump Shrimp Company, Morton’s Steakhouse, Mastro’s, The Chart House, Rainforest Café, and over forty more restaurant concepts) and five Golden Nugget Casinos. He’s also sole owner of the NBA’s Houston Rockets. In Shut Up and Listen!, he shares the key insights that made it all possible.

When entrepreneurs appear on Billion Dollar Buyer, the biggest obstacles they often face are ones they don’t suspect: not knowing your numbers, not knowing your strengths and weaknesses, or not being willing to go that extra mile with your customers. Fertitta has seen it all. He knows that what you aren’t paying attention to can either sink your business or become the very things that launch you to the top. As Fertitta says:

“You might think you know what you’re doing, but I’m going to show you what you don’t know.”

Fertitta shares straight-talk “Tilmanisms” around six key action items that any entrepreneur can adopt today:

  • Be the Bull

  • No Spare Customers

  • Change, Change, Change

  • Know Your Numbers

  • Follow the 95/5 Rule

  • Take No Out of Your Vocabulary

A groundbreaking, no-holds-barred book, Shut Up and Listen! offers practical, hard-earned wisdom from one of the most successful business owners in the world.

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Product Details

ISBN-13: 9781400213733
Publisher: HarperCollins Leadership
Publication date: 09/17/2019
Pages: 192
Sales rank: 174,376
Product dimensions: 5.50(w) x 8.50(h) x 0.90(d)

About the Author

Tilman Fertitta, a Houston native, is an accomplished businessman and recognized as a world leader in the dining, hospitality, entertainment, and gaming industries, and who Forbes referred to as “the richest restauranteur in the world.” Fertitta is the star of his own reality TV show on CNBC, Billion Dollar Buyer, and is also the sole owner of Fertitta Entertainment, which owns the restaurant giant Landry’s, the Golden Nugget Casinos and Hotels, and the NBA’s Houston Rockets.

Table of Contents

Foreword ix

Acknowledgments xiii

Introduction xv

Section 1 Hospitality ("If They Want Scrambled Eggs…")

Chapter 1 Hospitality Matters, No Matter the Business 3

Chapter 2 Take the Word "No" Out of Your Damn Vocabulary 17

Chapter 3 Cater to the Masses, Not the Classes 23

Section 2 You'd Better Know Your Numbers

Chapter 4 Working Capital Is Everything 31

Chapter 5 The Pitfalls of Property Leases 45

Chapter 6 Know Your Numbers 51

Section 3 The 95:5 Rule: What's Your "Five"?

Chapter 7 Get to Know Your "Five" 61

Chapter 8 Know and Leverage Your Strengths 71

Chapter 9 Partner with Complementary Strengths 77

Section 4 See the Opportunity, Seize the Opportunity

Chapter 10 A Five-Year Reprieve 85

Chapter 11 "I Wonder If I'll Ever Have a Company That Does $10 Million in Sales" 93

Chapter 12 Don't Ever Lose the Hunger 101

Section 5 Live Your Leadership

Chapter 13 If You Want to Lead, Listen First 109

Chapter 14 Be a Great Teacher 119

Chapter 15 Change, Change, Change 129

Conclusion: Don't Choose to Quit-Choose to Keep Punching 141

Afterword: "Now That You've Listened…" 151

The Tilman I Know 157

About the Author 167

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