Six Sigma for Financial Professionals / Edition 1

Six Sigma for Financial Professionals / Edition 1

by D. H. Stamatis
ISBN-10:
0471459518
ISBN-13:
9780471459514
Pub. Date:
08/22/2003
Publisher:
Wiley

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Overview

Six Sigma for Financial Professionals / Edition 1

Praise for Six Sigma for Financial Professionals
"Dr. Stamatis has tackled an area that is just learning the tremendous value of the Six Sigma methodology and how to use it. The financial community is proving that Six Sigma can and will reduce errors and prevent mistakes from occurring. Dr. Stamatis lays out the formula for success by starting with the foundations of Six Sigma and then moving into its application in financial arenas. He has given numerous examples and references that will assist in developing this methodology into a reality for your organization."
-Roderick A. Munro, PhD
Business Improvement Coach
"A strong and thorough blueprint to follow for companies that are planning to implement Six Sigma. The book helps one understand how to focus on processes, not just projects, to help achieve business transformation."
-Tammy S. Mitchell
Vice President Controller
TRW Automotive
"Dr. Stamatis's approach to Six Sigma is insightful and would benefit readers outside the quality sector and quality professionals alike. The book is refreshing in truthfully identifying Six Sigma as a collection of proven methodologies, not a new 'silver bullet.'"
-William M. Harral, CQA, CQE, CQMgr, CRE, ASQ-Fellow
CEO, Arch Associates LLC
"As a rule, financial executives focus on the bottom line for directions and ultimate decision-making. Dr. Stamatis's manuscript is clearly written, easily followed, and absolutely describes the potential benefits of Six Sigma and the need to incorporate it for long-term survival in any industry."
-William P. Lianos
President and Treasurer
Michigan Rivet Corporation
"Amid the crushing time crunch to compete, effective leaders have found an important tool in the Six Sigma method. Yet the plethora of information in the field often generates a confusing light without generating the necessary heat. Dr. Stamatis has penned an important, coherent, and complete contribution without cheerleading a single-minded approach. If you only have the time for one book to help you plan, prepare, or advance your Six Sigma effort, this is it."
- A. J. Deeds
President
Team Quality Development, Inc.

Product Details

ISBN-13: 9780471459514
Publisher: Wiley
Publication date: 08/22/2003
Pages: 320
Product dimensions: 6.30(w) x 9.30(h) x 1.00(d)

Table of Contents

Preface.

Acknowledgments.

Introduction.

Chapter 1: Customer Service and Satisfaction.

Typical Tools and Methodologies.

Notes.

Selected Bibliography.

Chapter 2: Overview of Six Sigma.

Q and A.

Notes.

Selected Bibliography.

Chapter 3: DMAIC Model.

Define.

Measure.

Analyze.

Improve.

Control.

Selected Bibliography.

Chapter 4: Design for Six Sigma.

Define.

Characterize.

Optimize.

Verify.

Special Note.

Notes.

Selected Bibliography.

Chapter 5: Project Management.

Project Management for Black Belts.

Team Management.

Change Management.

Orientation.

Strategies for Reviewing and/or Presenting Projects.

Selected Bibliography.

Chapter 6: Six Sigma and Statistics.

Deductive and Inductive Statistics.

Stages of a Sample Study.

Measurement.

Statistical Tools Used in the Six Sigma Methodology.

Notes.

Selected Bibliography.

Chapter 7: Roles and Responsibilities.

Roles and Responsibilities in a Typical Six Sigma.

The DMAIC Model.

Generic Areas for Possible Project Selection.

Areas for Possible Project Selection in the Financial World.

DCOV Model.

Selected Bibliography.

Chapter 8: Six Sigma and Transactional Business: Service Industries.

Why Six Sigma in Transactional Business?

The DCOV Model.

Why DFSS in Transactional Business?

Typical Areas Where Six Sigma May Be Beneficial in the Service Industry.

Project Priority Hierarchy.

Deployment of Six Sigma in Transactional Business: Service Industries.

Note.

Selected Bibliography.

Chapter 9: Implementation Strategy, Training, and Certification.

Six Sigma DMAIC Implementation Strategy.

DCOV Implementation Strategy.

Training.

Typical Cost.

Certification.

Notes.

Selected Bibliography.

Appendix A: Common Abbreviations in Six Sigma.

Appendix B: Core Competencies of Six Sigma Methodology.

Glossary.

Selected Bibliography.

Index.

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