Praise for Six Sigma for Financial Professionals
"Dr. Stamatis has tackled an area that is just learning the tremendous value of the Six Sigma methodology and how to use it. The financial community is proving that Six Sigma can and will reduce errors and prevent mistakes from occurring. Dr. Stamatis lays out the formula for success by starting with the foundations of Six Sigma and then moving into its application in financial arenas. He has given numerous examples and references that will assist in developing this methodology into a reality for your organization."
-Roderick A. Munro, PhD
Business Improvement Coach
"A strong and thorough blueprint to follow for companies that are planning to implement Six Sigma. The book helps one understand how to focus on processes, not just projects, to help achieve business transformation."
-Tammy S. Mitchell
Vice President Controller
"Dr. Stamatis's approach to Six Sigma is insightful and would benefit readers outside the quality sector and quality professionals alike. The book is refreshing in truthfully identifying Six Sigma as a collection of proven methodologies, not a new 'silver bullet.'"
-William M. Harral, CQA, CQE, CQMgr, CRE, ASQ-Fellow
CEO, Arch Associates LLC
"As a rule, financial executives focus on the bottom line for directions and ultimate decision-making. Dr. Stamatis's manuscript is clearly written, easily followed, and absolutely describes the potential benefits of Six Sigma and the need to incorporate it for long-term survival in any industry."
-William P. Lianos
President and Treasurer
Michigan Rivet Corporation
"Amid the crushing time crunch to compete, effective leaders have found an important tool in the Six Sigma method. Yet the plethora of information in the field often generates a confusing light without generating the necessary heat. Dr. Stamatis has penned an important, coherent, and complete contribution without cheerleading a single-minded approach. If you only have the time for one book to help you plan, prepare, or advance your Six Sigma effort, this is it."
- A. J. Deeds
Team Quality Development, Inc.
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Table of Contents
Chapter 1: Customer Service and Satisfaction.
Typical Tools and Methodologies.
Chapter 2: Overview of Six Sigma.
Q and A.
Chapter 3: DMAIC Model.
Chapter 4: Design for Six Sigma.
Chapter 5: Project Management.
Project Management for Black Belts.
Strategies for Reviewing and/or Presenting Projects.
Chapter 6: Six Sigma and Statistics.
Deductive and Inductive Statistics.
Stages of a Sample Study.
Statistical Tools Used in the Six Sigma Methodology.
Chapter 7: Roles and Responsibilities.
Roles and Responsibilities in a Typical Six Sigma.
The DMAIC Model.
Generic Areas for Possible Project Selection.
Areas for Possible Project Selection in the Financial World.
Chapter 8: Six Sigma and Transactional Business: Service Industries.
Why Six Sigma in Transactional Business?
The DCOV Model.
Why DFSS in Transactional Business?
Typical Areas Where Six Sigma May Be Beneficial in the Service Industry.
Project Priority Hierarchy.
Deployment of Six Sigma in Transactional Business: Service Industries.
Chapter 9: Implementation Strategy, Training, and Certification.
Six Sigma DMAIC Implementation Strategy.
DCOV Implementation Strategy.
Appendix A: Common Abbreviations in Six Sigma.
Appendix B: Core Competencies of Six Sigma Methodology.