The Six Sigma Handbook / Edition 1

The Six Sigma Handbook / Edition 1

by Thomas Pyzdek
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Pub. Date:
McGraw-Hill Companies, The

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The Six Sigma Handbook / Edition 1

The Six Sigma Handbook is the comprehensive reference guide you need to successfully implement Six Sigma. It describes the statistical tools and problem-solving techniques that comprise Six Sigma, explaining how to use them effectively throughout your organization. Author/consultant Thomas Pyzdek offers expert guidance and direction on fulfilling the Six Sigma promise in your company -- and avoiding the traps and pitfalls commonly encountered. This book presents vital information on selecting the right personnel to train, the various levels of technical proficiency required, building the best teams, and fostering effective leadership. Directing you on how to handle successful project management from start to finish. You'll get a complete overview of the management and organization of Six Sigma and the philosophy that underlies it. Pyzdek uses clear, detailed examples throughout to demonstrate exactly how to make this program work for you. You'll see how best to prepare management for the idea of using proven scientific methods to run a business and how to build the groundwork for management's role. Plus, you'll learn when and how to use the more advanced Six Sigma tools -- everything from design of experiments (DOE) and response surface methods (RSM) to chisquare contingency tables and analysis of categorical data. If you're ready to transform your company... realize significant gains in quality, productivity, and sales...and take the necessary steps to ensure that your company will flourish in the new world economy, The Six Sigma Handbook is the guidebook you need to reach your goals.

Product Details

ISBN-13: 9780071372336
Publisher: McGraw-Hill Companies, The
Publication date: 10/26/2000
Edition description: Older Edition
Pages: 711
Product dimensions: 7.42(w) x 9.48(h) x 1.78(d)

Table of Contents

Part ISix Sigma Implementation and Management1
Chapter 1Building the Six Sigma Infrastructure3
What is Six Sigma?3
Implementing Six Sigma20
Change agent compensation and retention54
Chapter 2Six Sigma Goals and Metrics56
Attributes of good metrics56
Six Sigma versus traditional three sigma performance58
The balanced scorecard61
Strategy deployment plan71
Information systems requirements74
Dashboard design79
Setting organizational key requirements89
Chapter 3Creating Customer-Driven Organizations97
Elements of customer-driven organizations97
Surveys and focus groups102
Calculating the value of retention of customers116
Kano model of customer expectations119
Quality function deployment (QFD)121
The Six Sigma process enterprise125
Using QFD to link Six Sigma projects to strategies132
Linking customer demands to budgets140
Chapter 4Training for Six Sigma150
Training needs analysis150
The strategic training plan152
Chapter 5Six Sigma Teams167
Six Sigma teams167
Process improvement teams168
Work groups169
Other self-managed teams170
Team dynamics management, including conflict resolution171
Facilitation techniques178
Team performance evaluation182
Team recognition and reward184
Chapter 6Selecting and Tracking Six Sigma Projects187
Choosing the right projects188
Analyzing project candidates189
Tracking Six Sigma project results208
Part IISix Sigma Tools and Techniques235
Chapter 7Introduction to DMAIC and Other Improvement Models237
DMAIC, DMADV and learning models237
The Define Phase
Chapter 8Problem Solving Tools252
Process mapping252
Check sheets255
Pareto analysis259
Cause and effect diagrams261
7M tools264
The Measure Phase
Chapter 9Basic Principles of Measurement277
Scales of measurement277
Reliability and validity of data280
Overview of statistical methods283
Principles of statistical process control318
Chapter 10Measurement Systems Analysis325
R&R studies for continuous data325
Attribute measurement error analysis346
Repeatability and pairwise reproducibility352
The Analyze Phase
Chapter 11Knowledge Discovery361
Knowledge discovery tools361
Establishing the process baseline385
Chapter 12Statistical Process Control Techniques393
Statistical process control (SPC)393
Chapter 13Process Capability Analysis467
Process capability analysis (PCA)467
Estimating process yield484
Chapter 14Statistical Analysis of Cause and Effect490
Testing common assumptions490
Regression and correlation analysis496
Analysis of categorical data514
Non-parametric methods528
The Improve Phase
Chapter 15Managing Six Sigma Projects534
Useful project management tools and techniques535
Project charter538
Work breakdown structures541
Feedback loops543
Performance measures544
Cost considerations in project scheduling552
Project management implementation560
Chapter 16Risk Assessment571
Reliability and safety analysis571
Failure mode and effect analysis (FMEA)596
Statistical tolerancing600
Chapter 17Design of Experiments (DOE)607
Power and sample size610
Design characteristics610
Types of design611
Examples of applying common DOE methods using software616
Empirical model building and sequential learning624
Data mining, artificial neural networks and virtual process mapping644
The Control Phase
Chapter 18Maintaining Control After the Project649
Business process control planning649
Using SPC for ongoing control652
Process control planning for short and small runs655
Preparing the short run process control plain (PCP)656
Beyond DMAIC
Chapter 19Design for Six Sigma (DFSS)665
Preliminary steps665
Chapter 20Lean Manufacturing and Six Sigma705
Introduction to Lean and muda705
What is value to the customer?706
What is the value stream?708
How do we make value flow?711
How do we make value flow at the pull of the customer?713
How can we continue towards perfection?716
Becoming Lean: A tactical perspective720
Six Sigma and Lean721
Table 1Glossary of basic statistical terms724
Table 2Area under the standard normal curve730
Table 3Critical values of the t-distribution733
Table 4Chi-square distribution735
Table 5F distribution ([alpha] = 1%)738
Table 6F distribution ([alpha] = 5%)740
Table 7Poisson probability sums742
Table 8Tolerance interval factors746
Table 9Durbin-Watson test bounds750
Table 10y factors for computing AOQL754
Table 11Control chart constants755
Table 12Control chart equations757
Table 13Table of d*[subscript 2] values759
Table 14Power functions for ANOVA761
Table 15Factors for short run control charts for individuals, X-bar, and R charts770
Table 16Significant number of consecutive highest or lowest values from one stream of a multiple-stream process772
Table 17Sample customer survey773
Table 18Process [sigma] levels and equivalent PPM quality levels777
Table 19Black Belt effectiveness certification778
Table 20Green Belt effectiveness certification791
Table 21AHP using Microsoft Excel804

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Six Sigma Handbook : Complete Guide for Greenbelts, Blackbelts, and Managers at All Levels - Revised and Expanded - With CD 3 out of 5 based on 0 ratings. 1 reviews.
Guest More than 1 year ago
In general, the book is a good reference for those seeking information on the six sigma tools. However, some tools are explained in detail while others are just in passing. The biggest weakness of the book is its lack of an integrated process for the deployment of six sigma. It is a statistics/quality assurance sciences book with a six sigma twist to it.