ISBN-10:
1285065719
ISBN-13:
2901285065716
Pub. Date:
01/01/2013
Publisher:
Cengage Learning
Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping / Edition 10

Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping / Edition 10

by Gerard Egan

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Product Details

ISBN-13: 2901285065716
Publisher: Cengage Learning
Publication date: 01/01/2013
Series: HSE 123 Interviewing Techniques Series
Edition description: NE
Pages: 480
Product dimensions: 6.40(w) x 9.20(h) x 0.90(d)

About the Author


Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, the management of innovation and change, leadership and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.

Table of Contents

PART I: LAYING THE GROUNDWORK. 1. Introduction to Helping. 2. Overview of the Helping Model. 3. The Helping Relationship: Values in Action. PART II: THE THERAPEUTIC DIALOGUE. 4. Introduction to Communication and the Skill of Visibly Tuning in to Clients. 5. Active Listening: The Foundation of Understanding. 6. Sharing Empathic Highlights: Communicating and Checking Understanding. 7. The Art of Probing and Summarizing. PART III: STAGE I OF THE HELPING MODEL AND ADVANCED COMMUNICATION SKILLS. 8. Step I-A: Helping Clients Tell Their Stories: "What are my Concerns?" 9. Reluctant and Resistant Clients. 10. Step I-B: I. The Nature of Challenging. 11. Step I-B: II. Specific Challenging Skills. 12. Step I-B: III. The Wisdom of Challenging. 13. Step I-C: Leverage: Helping Clients Work on the Right Things. PART IV: STAGE II: HELPING CLIENTS DETERMINE WHAT THEY NEED AND WANT. 14. Introduction to Stage II: Helping Clients Identify, Choose, and Shape Goals: "What Do I Need and Want?" 15. Step II-A: What Do I Need and Want? Possibilities for a Better Future. 16. Step II-B: What Do I Really Want? Moving from Possibilities to Choices. 17. Step II-C: Commitment-What Am I Willing to Pay for What I Want? PART V. STAGE III: HELPING CLIENTS DEVELOP STRATEGIES TO ACCOMPLISH THEIR GOALS. 18. Step III-A: Action Strategies-How Many Ways Are There to Get What I Need and Want? 19. Step III-B: Best-Fit Strategies-What Strategies Are Best for Me? 20. Step III-C: Helping Clients Make Plans-What Kind of Plan Will Help Me Get What I Need and Want? PART VI: THE ACTION ARROW: MAKING IT ALL HAPPEN. 21. "How Do I Make ItAll Happen?": Helping Clients Get What They Want and Need. References. Name Index.

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