Smile Guide: Employee Perspectives on Culture, Loyalty, and Profit

Smile Guide: Employee Perspectives on Culture, Loyalty, and Profit

by Paul Spiegelman

Hardcover

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Product Details

ISBN-13: 9781612540382
Publisher: Brown Books Publishing Group
Publication date: 02/01/2012
Pages: 232
Product dimensions: 6.20(w) x 9.10(h) x 0.90(d)

About the Author

Paul Spiegelmanis founder and CEO of The Beryl Companies, which includes--among other companies--BerylHealth, a patient experience company dedicated to improving relationships between healthcare providers and consumers; and The Beryl Institute, a membership organization that serves as the premier thought leader on improving the patient experience. BerylHealth has won nine "best place to work" awards, and in 2012, Spiegelman was honored with the Ernst & Young Entrepreneur of the Year award. He is a sought-after speaker and author on executive leadership, corporate culture, and employee engagement. His views have been published in the New York Times, Inc. magazine, Entrepreneur, the Dallas Morning News, and he has appeared on many radio and television broadcasts.

What People are Saying About This

Norm Brodsky

The most important responsibility of any CEO is to set the culture of the company. Smile Guide is a rich testament to the culture that Paul Spiegelman has created at Beryl, a culture that has made it a leader in its industry. (Norm Brodsky, Founder, CitiStorage; Coauthor, Street Smarts: An All-Purpose Tool Kit for Entrepreneurs)

David T. Feinberg

The Beryl employees who you will hear from in this book are the ones who we trust with our most important stakeholders, our patients. The Beryl culture translates into our patients and their families feeling cared for, listened to, engaged with, and ultimately healed. (David T. Feinberg, MD, MBA; President, UCLA Health System; CEO, UCLA Hospital System, Associate vice chancellor)

Doug Tatum

Spiegelman has captured the essence of the things that really matter the most in business—providing an environment where your employees are engaged and inspired. Very well done, Paul! (Doug Tatum, Chairholder, the Wright Chair of Entrepreneurship; Associate professor, Jennings A. Jones College of Business, MTSU; Author, No Man's Land)

Bo Burlingham

If you want to know what makes a company great, the answer is here. (Bo Burlingham, Editor-at-large, Inc.; Author, Small Giants: Companies That Choose to Be Great Instead of Big)

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