Smile Guide: Employee Perspectives on Culture, Loyalty, and Profit

Smile Guide: Employee Perspectives on Culture, Loyalty, and Profit

by Paul Spiegelman

Hardcover

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Overview

Smile Guide: Employee Perspectives on Culture, Loyalty, and Profit by Paul Spiegelman

The Beryl Companies has always cut its own path in regard to company culture. A bottom-up approach and commitment to transparency defines the "Beryl Way," which leads to deepseated employee loyalty. Told through the distinct voices of staff members, Smile Guide offers a unique insight into the inner workings of this employee-centric company and the impact that culture can have—both on the company's bottom line and employees' personal lives. This book provides a road map for making the exceptional Beryl business model the rule. From recruiting and branding to leadership and communication, Smile Guide addresses each aspect of establishing and maintaining a personalized, beneficial, and efficient company culture. Following CEO and founder Paul Spiegelman's first book, Why Is Everyone Smiling?, this collaboration of Beryl coworkers drives home the point that there is a clear correlation between an ethical, empowered workforce and profitable operations.

Product Details

ISBN-13: 9781612540382
Publisher: Brown Books Publishing Group
Publication date: 02/01/2012
Pages: 232
Product dimensions: 6.20(w) x 9.10(h) x 0.90(d)

About the Author

Paul Spiegelman is founder and chief executive officer of The Beryl Companies, which includes: Beryl, a technology-focused patient-experience company dedicated to improving relationships between healthcare providers and consumers; the Beryl Institute, a research and educational entity that publishes information about improving the patient experience and how that activity links to better financial outcomes for healthcare providers; The Circle, a training company that helps businesses enhance employee engagement and develop more positive workplace cultures; and the Small Giants Community, a global organization that brings together leaders who are focused on values-based business principles.

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