Spanish and English in U.S. Service Encounters

Spanish and English in U.S. Service Encounters

by Laura Callahan


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Product Details

ISBN-13: 9780230610712
Publisher: Palgrave Macmillan US
Publication date: 03/15/2009
Edition description: 2009
Pages: 290
Product dimensions: 5.50(w) x 8.30(h) x 0.90(d)

About the Author

Laura Callahan is Associate Professor of Hispanic Linguistics in the Department of Foreign Languages and Literatures at The City College of The City University of New York (CUNY).

Table of Contents

Introduction*Acknowledgements*Reciprocal and Non-Reciprocal Language Use*Workers Report on their Language Use * Observing Workers' Language Use*Codeswitching in Service Encounters*A Comparison of Service Encounters in Person and over the Telephone*Conclusions and Implications

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