Sprinkles: Creating Awesome Experiences Through Innovative Service available in Hardcover
- Pub. Date:
- Greenleaf Book Group Press
What makes a great cookie or cupcake special? Sprinkles!! Elevate your service from value-added to value-unique with Sprinkles, by bestselling author Chip R. Bell. This amazing little book is full of compelling stories, breathtaking insights, and super-cool techniques that will provide you with the perfect recipe for how to attract and retain the loyalty of today’s picky, fickle, and vocal customers.
|Publisher:||Greenleaf Book Group Press|
|Product dimensions:||6.70(w) x 6.60(h) x 0.50(d)|
About the Author
The author of 21 books, Chip's newest book is "Sprinkles: Creating Awesome Experiences Through Innovative Service". He is also the author of such bestsellers as "The 9 1/2 Principles of Innovative Service", "Take Their Breath Away" (with John Patterson), "Managers As Mentors: Building Partnerships for Learning" (with Marshall Goldsmith), "Service Magic" and "Managing Knock Your Socks Off Service" (with Ron Zemke). He has served as consultant, trainer or keynote speaker to such major organizations as GE, Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, KeyBank, Ritz-Carlton Hotels, Caterpillar, Eli Lilly, Verizon Wireless, USAA, Merrill Lynch, Hertz, Accenture, Home Depot, Harley-Davidson and Victoria's Secret. Global Gurus ranked him in 2014 the #1 keynote speaker in the world on customer service. The Chip Bell Group was in 2014 ranked #6 in North America among mid-sized consulting firms for leadership development. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and served as a guerrilla tactics instructor at the Army Infantry School. He has appeared live on CNBC, CNN, Fox Business Network, Bloomberg TV, NPR, ABC and his work has been featured in Fortune, Business Week, Forbes, Wall Street Journal, USA Today,Inc. Magazine, Entrepreneur Magazine, CEO Magazine, WSJ MarketWatch, Leader to Leader and Fast Company.
Most Helpful Customer Reviews
Sprinkles: Creating Awesome Experiences Through Innovative Service by Chip R, Bell After being treated to the writing of Chip Bell’ in his book The 9 ½ Principles of Innovative Service, I couldn’t wait for my copy of Sprinkles to arrive. I know. Sprinkles. Catchy title, but totally realistic for this book which is packed with real stories about audacious customer service. I have to tell you first that this book even looks fun to read and we can all use knowledge served ala carte with extra sprinkles on top. Let me begin by revealing the end. Chip uses a quote by Ralph Waldo Emerson that says “We dare not trust our wit for making our house pleasant to our friend, so we buy ice cream”. All through his book Chip uses analogies, true stories from today and yesterday to impress upon his readers that plain vanilla service is about as far as your own wit can go. You need innovation, spice, sweetness, creativity – the virtual secret sauce in abundance and served up with sprinkles. In this short synopsis of the book, it’s not possible to cover every paragraph from the chapter intro to the secret sauce, but let’s do this. I’ll lay down the path through the book and sprinkle it with something outstanding from each chapter. Ready? As Chip said in his previous book and now in this one, “value-unique service and not value-added service provides a more promising path to delight – one with ingenuity, not addition.” You can’t keep adding more and more, but you can keep innovating for uniqueness. Innovation comes from choosing the light, like when someone has a brilliant “Aha!” moment and we call it insight. It happens at some point to all of us, because we have creativity inside. Make sure to put people into the positions where they can experience energy in action, where there are no barriers. Everything goes better with sprinkles! Reading this book was an adventure in customer service. It was fun, it was engaging, it was educational, it was inspiring, and it was a tour through the many landscapes of customer service through the eyes of the author who knows innovative service and lives innovation every day. Innovative service is unexpected, off-the-beaten-path. It delights because it is distinctive, not just excellent. Take your customers on a memorable adventure and they will return with their fidelity and their funds. I would rather have 30 minutes of wonderful than a lifetime of nothing special. – Shelby Latcherie in Steel Magnolias What if your customers said your unique service was just that wonderful?