Staff Development: A Practical Guide, 4th Edition

Staff Development: A Practical Guide, 4th Edition

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Product Details

ISBN-13: 9780838911495
Publisher: ALA Editions
Publication date: 12/28/2012
Edition description: New Edition
Pages: 230
Product dimensions: 6.00(w) x 9.00(h) x 0.48(d)

Table of Contents

Introduction to the Fourth Edition vii

Part I Building a Staff Development Program

1 Introduction to Staff Development Elaine Z. Jennerich Lisa A. Oberg 3

2 Needs Assessment: Planning, Implementation, and Action Jeanne F. Voyles Robyn Huff-Eibl 9

3 The Strategic Imperative of Library Staff Development: Staff Development and Library Strategic Planning Raynna Bowlby Linda Plunket 21

4 How to Set Goals Elizabeth Fuseler Avery 31

5 Getting Started: Questions to Ask Julia Blixrud 39

Part II Developing Your Staff

6 Developing Orientation Programs for New Employees Carol A. Kochan Sandra J. Weingart 53

7 Core Competencies for Libraries and Library Staff Joan Giesecke Beth McNeil 59

8 How Understanding the Organization, Clear Expectations, and Competencies Lead to Successful Coaching and Performance Jeanne F. Voyles Robyn Huff-Eibl 81

9 Cross-Functional Training and Collaboration within the Organization Jeanne F. Voyles Robyn Huff-Eibl 97

10 Refining the Customer Service Attitude Steven Carr 113

11 Leading from Any Position Maureen Sullivan 127

12 Developing Bench Strength: Succession Planning Maureen Sullivan 135

Part III Tackling Change Through Training

13 Planning a Training and Development Infrastructure for Library and Information Environments: Roles and Responsibilities Julie Todaro 145

14 Instructional Design in Library Settings: Designing Effective and Efficient Training Programs Myntha Cuffy Dorothy Marie Persson 165

15 Using Online Videos for Staff Training Chad F. Boeninger 177

16 The Ideal: Joint Labor and Management Staff Development Programs Lila Daum Fredenburg 187

Part IV Assessment

17 Assessing and Ensuring the Transfer of Training David Delbert Kruger John Cochenour 195

Contributors 205

Index 211

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