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Staff support involves much more than building a recognisable support system or bringing in a support service in a time of crisis. Staff support involves the creation of a caring and healthy work environment, which is an integral part of the health-care service. This book explores the essential nature of staff support, identifies the core components needed within any system, and describes the wide range of options available once the foundation is laid. The main themein three variationsare linked throughout this text. How do you manage pressure at a personal level? Or within a group or team? Or within an organisation related to management structure? At each of these three levels the pressures and demands are identified, with practical examples given to help minimise the impact of stress. The book offers innovative approaches to help individuals and those working in staff-care services to make effective decisions about the most appropriate support needed. This book is also an essential text for those following their own study in this area, providing examples, case studies, self-directed study questions, and reflective exercises.
|Product dimensions:||6.36(w) x 9.17(h) x 0.57(d)|
Table of Contents
Foreword by Christine Hancock; Preface; Acknowledgements; Section I: The process of staff support; 1. Staff support and quality care; Section II: Pressures and responses; 2. Pressures identified - knowing the sources; 3. Practicalities and perspectives - minimising the impact; 4. Different perspectives on practical pressures; Section III: Meeting the pressure - response through staff support; 5. Philosophies and policies - the caring culture; 6. The process of creating a caring culture; 7. The process - personal responsibilities and peer group support; 8. Organisation and management - systems and services; 9. Monitoring the process - costs, audits and action; Section IV: The workplace in the wider world; 10. Current realitites - philosophies and specifics; 11. Attitudes and values - mix and match; 12. The dynamics of change - culture and creativity; Section V: The support process through change and adaptation; 13. Putting it all together - integration and involvement; References; Further reding; Useful addresses and resources; Index