"In this third revised edition the following issues are discussed among others: To what extent are professional service firms (PSFs) different? When is a service (not) professional? What are particular challenges in managing PSFs? What are important strategic issues for PSFs? Hiring, training and keeping the right people. Competing for, gaining, delivering, and learning from the ""right"" client projects. Delivering the ""right"" kind of services the ""right"" way. "
|Publisher:||Copenhagen Business School Press|
|Product dimensions:||6.10(w) x 9.10(h) x 0.80(d)|
Table of ContentsPreface to the second edition
Professionals and Professional Service Firms
What's Unique About Professional Service Firms?
Three Generic Types of Professional Firms
Firm Development and Growth
Summary and Implications
What People are Saying About This
This book represents a major contribution to our understanding of professional service firms. Dr. Løwendahl's in-depth research...gives us a comprehensive description of professional service firms and why they cannot be managed like other types of firms such as manufacturing...I congratulate her on her thorough and instructive achievement - I would recommend it to professors and service professionals alike. (Dr. Peter Lorange, Professor & President, IMD.)